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Operations Tactical Lead

Requisition ID: 15628

At Collins Aerospace, we’re dedicated to relentlessly tackling the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

We are currently searching for a Operations Tactical Lead to join our team in Houston, TX (IMS INC) (5410). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.

Job Summary

The ideal candidate will assist the ITS Service Delivery team by focusing on ensuring exceptional customer service delivery. You will be interacting with customer prior to, during, and after trips developing and maintaining positive partner relationships.

Job Responsibilities

* Recognizes add-on growth opportunities for customer accounts.

* Proactively gathers customer information, assures timely response to requests, and develops solutions to customer specific issues.

* Determines methods and procedures on new assignments, work is performed without appreciable direction.

* Contributes to development of new concepts, techniques and standards.

* Considered an expert in field within the organization.

* Develops solutions to complex problems requiring the regular use of ingenuity and innovation.

* Will control and coordinate all flight activity of the ITS flight operations department.

Lead responsibilities:

* Monitor work loads of team members to ensure that required work is prioritized properly and scheduled to be completed at an appropriate time.

* Monitor team flight activity to ensure flights are routed to specific teams.

* Coordinate with team leaders to ensure adequate daily shift coverage due to unseen absences.

* Coordinate with team managers and upper-level management in order to plan shift schedules two months in advance based on anticipated and historical needs.

* Maintain dialog and meet with engineering to ensure smooth operation of Flight Manager and to properly schedule maintenance outages as needed.

* Conduct daily shift review for: missing book entries, pending permits, Customs setups, eAPIS transmissions, and high value task due dates.

* Assist teams with final checks, working folders, and taking phone calls as necessary.

* Evaluate the need for additional help from team managers to accomplish shift tasking.

* Effects of decisions are long-lasting and heavily influence the future course of the organization.

* Capture and review new regulations, restrictions, intel, and information.

* Decipher, disseminate, or request clarifying information.

* Create and maintain a special event (natural disaster, special sporting event, strikes, military action, WEF’s, etc) database.

* Provides superior customer experiences, while building long-term relationships and demonstrating a passion towards customer commitments.

* Will address client problems at a tactical level, freeing up team members to work trips and provide a higher level of customer service. As needed, the tactical leader will advance such issues to the appropriate team manager.

* Interact with teams to solve problems, develop contingency plans and work around as required.

Basic Qualifications

* Bachelor’s degree in appropriate discipline or in the absence of a degree six years of related experience.

* Two (2) years of experience working high tempo flight support operations.

* Thorough understanding of customers business and operating environment.

* Detail Oriented, consistently produces quality results while striving to work to the best of one’s ability.

At Collins Aerospace, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.

Some of our competitive benefits package includes:

* Medical, dental, and vision insurance

* Three weeks of vacation for newly hired employees

* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

* Tuition reimbursement

* Life insurance and disability coverage

* And more

Apply now and be part of the team that’s redefining aerospace, every day.

Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

I would like to apply for the post of Operations Tactical Lead bases at your esteemed organisation. I have attached my CV.

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