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Operations Supervisor

Operations Supervisor

Employer Info

Sky Cafe was launched in December 2014 as an alternative to traditional airline catering in Canada. Sky Cafe provides warehousing (including bonded storage) and trucking, while our partner Optimum Solutions sources and provides the food. This provides our airline customers with a larger choice of food at a lower cost than traditional flight kitchens. Sky Cafe currently operates in Kelowna, Edmonton, Regina, Winnipeg, Ottawa and Halifax.

Description

Supervisors assist in communicating policies and procedures within their operation. Supervisors assist
with directing and coordinating activities to provide a safe environment for employees while
maintaining fast and efficient services. This position requires working in a fast paced environment with
time constraints to meet arrival and departure goals. A professional and positive image must be
consistently displayed by the employee. “Lead by Example” concept is strongly promoted.

Supervisors must report to work on a regular and timely basis and will report directly to the Operations
Manager

 Ensure employees are in compliance with uniform, appearance, and personnel protective
equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
 Works in conjunction with the team and remains within the footprint of each assigned flight to
oversee the safe and timely operation

Job Duties
 Delegate and assign daily flight responsibilities among warehouse team members and assign all
team members
 Actively participates in the Safety Management System (SMS)
 Conduct appropriate operational/safety briefings on pre- arrival/departure for each flight;
ensure warehouse set up and preparation is performed
 Follow and enforce all airline standard operating procedures
 Ensure aircraft is loaded in accordance with operational instruction
 Ensure hearing protection is on hand for each flight and safety vests are worn in all areas
requiring PPE.
 Ensure foreign object debris walks are performed accordingly
 Scheduling man power for rotations
 All aircraft issues are reported to the flight crew
 Intelex (Safety Management System – SMS) is generated and sent out within 3 hours of
occurrence
 Complete DFR’s, catering logs, temperature logs for refrigeration and catering containers
 Coordinate the release of catering, bond, and commissary requirements for each flight; follow
all airline SOP in accordance with training
 Delegate job duties as required and ensure completion
 Able to work as a team or work independently without direct supervision
 Ensure the Operations Manager is notified of any changes to the operation
 Adhere to all policies and follow established procedures
 Participate in required meetings providing input and recommendations
 Provides assistance with ongoing training and support to all staff
 Coordination and oversight of aircraft turnaround activities
 Ensure that processes are delivered within SLA standards and compliance limits while
adhering to safety requirements
 Responsible for the safety and security of all employees
 Perform other duties as assigned.

Special Requirements

Requirements
 Supervisory experience (minimum 2 years)
 Be at least 18 years of age
 Possess a valid driver’s license
 Ability to work on a permanent basis in Canada
 Obtain a clear criminal record
 Must obtain necessary airport and/or Transport Canada security clearances
 Must obtain necessary airport vehicle operators permit
 Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis
 Ability to work within the required time parameters
 Ability to work nights, weekends, holidays and varying schedules
 Must successfully complete airline and corporate specific training programs and recertification

Core Competencies
 Able to work efficiently as a part of a team as well as independently
 Able to work well under pressure and meet set deadlines
 Above average organizational, time management, and prioritizing skills
 Attention to detail in all areas of work
 Confident, consistent, decisive personality
 Effective communication skills with individuals at all levels of the organization
 Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
 Strong work ethic

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