Operations Officer Zero Hours

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Location: Aberdeen
Job type: Contract/Locum
Aircraft type:
Contact: Fiona Stuart
Sector: Airport
Job Role:

AN OPPORTUNITY HAS ARISEN FOR TWO ZERO HOURS OPERATIONS OFFICER AT SIGNATURE FLIGHT SUPPORT ABERDEEN

 

 

Key responsibilities will include:

  • Providing excellent customer service to passengers, visitors and crew alike in accordance with company policy, airport protocol and our health and safety policy
  • Meeting, greeting and assisting passengers arriving for flights or disembarking from flights
  • Completing passport, customs, SB and immigration formalities where required in accordance with local airport restrictions and company policy
  • Raising and processing invoices and collecting appropriate payment from customers
  • Providing assistance to crews and liaising with ground handling services
  • Maintaining the passenger reception, lounge and staff kitchen in a clean and efficient fashion, providing complimentary refreshments and an excellent service to its users
  • Collection and delivery of newspapers, magazines, ice and paperwork to aircraft if requested
  • Stock control - the collection or delivery of stock, replenishing the stock where needed
  • Being aware and ensuring that health and safety requirements are met
  • Refueling of aircraft and ensuring fuel duties performed in a safe manner.
  • Assisting Terminal tenants with duties that may arise.
  • Communicating with Air Traffic in accordance with company, airport and National Air Traffic Service policies.

 

 

Role Requirements:

  • A calm approach and the ability to work accurately under pressure.
  • A customer orientated approach with an outstanding level of customer service skills and experience of meeting the needs of our customers.
  • Commitment to the company and the job
  • Excellent interpersonal skills and a good team player
  • Ability to communicate credibly across all levels solving issues that may arise for our customers
  • Basic IT skills.
  • Driving license.

 

Please write or email enclosing your current CV to

The Recruitment Team, Signature Flight Support, Hangar 63 Percival Way, London Luton Airport, Luton, Beds, LU2 9NT,

 

Closing date for applications: 14th September 2018

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