Operations Manager

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Location: Bristol
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:

Job Summary

Main Duties and Responsibilities:

As the Operations Manager, you will provide leadership and strategic direction for the warehouse & transport operations at Gate Gourmet Bristol. In the role you will be responsible for planning and coordinating the warehousing, pick & pack operations, catering and transportation so that catering uplifts and associated products reach their destinations safely, on time and in a cost-effective manner ensuring compliance with company and regulatory standards.

Working with customer schedules, you will plan and schedule resources to ensure customer OTP targets are routinely satisfied effectively managing a team of supervisors and deputising in the absence of the General Manager.

You will ensure all teams are aware of their responsibilities in respect of food safety, health and safety and security in the workplace and have the minimum qualifications and training to work in their respective roles. You will be accountable for employee rosters, holiday planning and manpower planning as well as coordinating staff induction, training and development. You will also be accountable to manage staff performance.

Acting as a liaison with airport authorities and customers on operations and other requirements, you will support the regional business activity. You will compile performance reports for the business and customers as well as investigate and respond as required to customer complaints.

Overseeing the transport section, you will ensure vehicle maintenance schedules and MOTs are planned and adhered to, while also overseeing tax payments and organising of vehicle replacements as required. You will also ensure that all equipment is working safely and compliant with manufacturers guidelines for operation and reporting and managing rectification of any failures. In this role you will be required to undertake regular audits of all areas to ensure adherence to company compliance expectations

As an active member of the management team, you will attend team meetings as required and contribute to the development and growth of the business through the sharing of good practice and your own experiences as well as attend all necessary training programmes to develop your own potential and enable your progress in the company

Qualifications:

Qualifications and Experience:

Education:

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A foundation degree, HND or degree in a relevant subject, Logistics, supply chain management, transport management, business management or suitable relevant experience and demonstrated appropriate level of acumen.

Work Experience:

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Relevant management experience working within the manufacturing, warehousing, transport or logistics industry.

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Previous experience in managing large teams

Skills & Knowledge:

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Must demonstrate integrity, confidentiality and professionalism at all times

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Ability to work efficiently using own initiative to resolve issues

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Certificate of Professional Competence (CPC) desirable

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Effective verbal and written communication skills in English,

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Good working knowledge of Microsoft Applications (Outlook, Word, Excel)

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Ability to work under pressure and to tight timescales, prioritising as appropriate

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Proactive and positive/flexible attitude



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gategroup Competencies Required to be Successful in the Job:

* Thinking

Information Search and analysis & problem resolution skills

* Engaging

Understanding others, Team Leadership and Developing People

* Inspiring

Influencing and building relationships, Motivating and Inspiring, Communicating effectively

* Achieving

Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

* We treat each other with respect and we act with integrity

* We communicate and keep each other informed

* We put our heads together to problem solve and deliver excellence as a team

* We have passion for our work and we pay attention to the little details

* We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

* We do what we say we will do, when we say we are going to do it

* We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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