Start your job search

Operations Manager

Euro Jet, one of the leading providers of aircraft ground support services is looking for an Operations Manager to oversee its 24/7 Operations Control Center located in Prague, Czech Republic.

Euro Jet has a network of 200 ground support stations serving flights for Private, Military, Cargo, and Commercial Aircraft. Euro Jet has a team of over 250 people that every day coordinate global ground handling support, fuel, overflight and landing permits, flight planning, catering, transportation, and hotels.

KEY RESPONSIBILITIES:

• Management and coordination of a team of 15-20 dispatchers in charge of overseeing Euro Jet flight operations.
• Responsible for scheduling all dispatchers on multiple daily shifts over a 24 hour period, 7 days a week.
• Overseeing that dispatchers are responding immediately to all new incoming requests for the various flight and trip planning services provided by Euro Jet .
• Overseeing the timely and efficient planning of all future flights by coordinating with all Euro Jet Stations and Vendors.
• Overseeing all day of flight operations, including flight following and double checking all services are in place and the teams are ready.
• Dealing with any elevated logistical, client, or vendor related issues on a daily basis.
• Working with different Euro Jet Station Managers and Global Vendors with setting up Ground Handling.
• Coordinating the management of both overflight and landing permits in locations all over the world, including Europe, Asia, Africa, North America, South America, and Australia.
• Assisting with overseeing fuel set-ups and coordinating with the Euro Jet select suppliers in each location
• Coordinating with the dispatchers setting up VIP catering requests, including sending the requests, answering any catering specific questions, and then ensuring a smooth delivery.
• Overseeing the crew hotel accommodations and organization of transportation from Euro Jet select vendors.
• Overseeing all flight planning that goes out to the customer. Being a licensed flight planner is an added plus.
• Responsible for overseeing any diversion/emergency landing flights, the associated ground logistics and any special procedures.
• Working with the Euro Jet IT department to implement technology systems that will improve the distribution of flight related data.
• Will work to communicate directly with customers if any issues require a management related resolution.
• Responsible for creating a formal report of issues related to customer service and reporting it to the relevant colleagues so the issue can be resolved.
• Responsible for the hiring of all flight dispatchers when there are open positions.
• Responsible for the implementation of any relevant Euro Jet company procedures.
• Able to attend Global Trade Shows when required and to be involved in continuous training programs relevant to global flight dispatching and operations.
• Represents the entire OCC team to the company and reports to the Director of Operations.
• Will prepare weekly reports for the Director of Operations based on traffic, customer service complaints, personnel issues, and shift scheduling.
• The OCC manager is always available to answer the phone and check e-mails throughout the week, even when not on shift.
• Responsible for continuously developing new and innovative ideas to develop the team.

JOB QUALIFICATIONS:

Education:

• Academic Qualification or equivalent business experience
• Relevant dispatchers license a plus
• Flight Planning Certification a plus
• Pilot license a plus

Experience:

• At least 10 years of aviation experience, preferably in the private jet charter or management side of the industry
• Experience managing people and focusing on the product, especially in private aviation
• Aviation operations background, especially working in a dispatch center is a plus

Knowledge and Skills:

• Fluent in Verbal and Written English
• Excellent Communication Skills
• Strong Aviation Background
• Knowledge of Global Aviation Rules and Regulations
• Knowledge of Flight Planning Rules and Procedures
• Can combine strong work ethic and passion for aviation with the ability to develop the business by effectively managing and growing the Euro Jet OCC.

Candidate must either be living in Prague or be willing to relocate to Prague from their current location. Euro Jet is willing to assist with the necessary relocations expenses and requirements

I would like to apply for the post of Operations Manager bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.