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Operations Controller Operations Control Centre OCC

Overview:

The Jetstar Operations Control Centre (JOCC) is the nerve centre of our Australia and New Zealand airline. The JOCC manages the logistics and daily movements of around 400 daily flights on a mixed fleet of over 70 aircraft, hundreds of Jetstar crew, tens of thousands of passengers, 24 hours per day, 7 days per week.

As the heartbeat of the airline, we’re always seeking enthusiastic, resilient individuals to join our team. If you have strong attention to detail, enjoy high pressure, time critical environments, we encourage you to apply!

Reporting to the Jetstar Operations Control Centre Duty Manager (Manager on Shift), the Operations Controller is responsible for maintaining the integrity of company operations by co-ordinating resources, minimising disruptions, optimising customer service, cost and resource utilisation, whilst ensuring the requirements of engineering, commercial, flight operations and airports met.

This role will also ensure the functions of the Operations Control Area are performed and maintained to a high standard of safety and efficiency in compliance with the requirements of the Company Operations Manual.

Key responsibilities of this role include:

* Provide timely and accurate information and effectively communicate this within the Operations team/Crewing team

* Monitor aircraft movement maintain schedule integrity around on-time performance for both the Domestic and International network

* Co-ordinate with Jetstar and Qantas Maintenance Control to action both planned and unplanned fleet maintenance into the flying schedule.

* Effectively co-ordinate operational requirements during disruptions

* Maintain regular communication with down line ports during disruptions

* Ensure slot compliance through liaison with Air Services Australia and using the METRON web site interface

* Co-ordinate operational requirements and resources in the absence of JOCC Duty Manager

* Effectively communicate with the commercial support area with regards to customer recovery and customer flow during disruption

* Ensure the safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures

* Ensure timely and accurate reporting of statistical data and reports (as and when required)

About You

Our ideal candidate will have significant experience providing:

* Extensive experience and knowledge of airline operations and aviation legislation.

* Demonstrated proficiency in MS Office

* Present a professional image within the Operations team by contributing ideas, solutions and being pro-active at all times

* Highly motivated, driven by goals

* Excellent communication and interpersonal skills

* Ability to use initiative

* Customer focussed

* Excellent time management, written and verbal communication skills

* Excellent problem solving skills

* A self-starter who is team oriented, ability to lead others, and has the ability to self-manage to achieve high levels of accuracy, productivity and efficiency.

* A combination of well-developed conceptual, analytical and planning skills.

* Demonstrated commitment to Safety

About Us

The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 200 million passengers. Collectively we now offer more than 4,200 flights a week to more than 80 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 120 aircraft.

Our Culture:

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits:

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

I would like to apply for the post of Operations Controller Operations Control Centre OCC bases at your esteemed organisation. I have attached my CV.

CV:

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