Operations Controller
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Location: London
Job type: Permanent
Aircraft type:
Contact: Sarah Sheil
Sector:
Job Role:
On behalf of our Client, CAE Parc Aviation are looking to recruit an experienced Operations Controller to be based at London Heathrow Airport. This is a fantastic opportunity for a professional to come in and hit the ground running. The company is looking for an individual who is proactive and adaptable to a changing environment and can help support change.
Qualifications and Experience Required
- Ability to communicate at all levels
- Good customer service skills
- A polite and friendly manner
- Strong efficiency and punctuality
- A working knowledge of Microsoft office
- Good organisational skills
- A minimum of 12 months previous experience in a similar role
Main Duties
The Duty Operations Controller is responsible to the Operations Control Manager for:
- To provide flight watch cover to ensure an efficient and safe operation with consideration to all operational factors
- Conduct daily operations update briefings to all departments, with inputs for crewing and MCC
- Providing detailed handover to oncoming OCC controller at shift changeover
- Responsible for activating key operational procedures, for example, Emergency Response Plan
- Close liaison with maintenance control regarding aircraft serviceability and advise all concerned of any cargo limitations due MEL restrictions
- Close liaison with contacts to discuss schedule changes and optimise crew utilisation to minimise any delays caused by schedule disruption
- To obtain necessary ATC/airport slots and make schedule adjustments as required
- Check each flight to confirm arrangements are in place for: permits, airport slots, handling, catering, customs arrangements
- Prior to each flight check NOTAMS, weather, operational flight plan, sector payload, aircraft performance limitations, ATC restrictions - make any adjustments to the planned flight as necessary and inform crew
- Create crew brief for each flight to include, but not limited to: operational flight plan, NOTAMs, weather information, NAT tracks (as applicable), crew briefing trip sheet containing details of crew/schedule/permits/handling/fuel/cargo details/Gen Decs/NOTOC/other information as applicable
- Ensure electronic customs/immigrations (APIS) submissions are made for flights to/from USA/Canada
- Provide flight details to all concerned (internal departments/outstations/customers) and provide updates for schedule changes
- Oversight of crewing to ensure all flights are operated in accordance with Company EASA FTL scheme.
- Co-ordinate with the crewing team to ensure day-to-day changes are captured, overseeing crew rescheduling, delayed reporting, changes to transport arrangements, hotel accommodation etc
- Updating of flight programme in Company operations system (ASL) as required and checking data entry is made for each flight (manual or via ACARS)
- Monitoring flight delays and recording agreed delay codes as necessary
- Giving guidance of aircraft and crew availability for charter enquiries and preparation of ad-hoc charters including liaison with all departments to confirm arrangements and arranging schedule/permits/handling/fuel/credit facilities once flight is confirmed.
Should you meet the above criteria and wish to apply for this exciting opportunity, please forward a copy of your CV to sarah.mcdonald@cae.com.
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