Operational Retail Manager mf 1

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Salary band:
Location: London Luton Airport
Job type: Permanent
Aircraft type:
Sector: Business & Administration
Job Role:

Job Summary

• Manage the catering operation for Wizz Air

• To coordinate the catering operation across the in Eastern Europe

Main Duties and Responsibilities:

Managing of third party service providers, and monitoring of their performance, to provide best possible service- coordination of the catering operation across the Wizz Air network

* Reviewing the catering procedure compliance with HACCP requirements

* Facilitating and managing day-to-day catering retail operation throughout multiple units and bases

* Service performance monitoring, following up and addressing emerging issues

* Performing audits and monitoring contractors compliance, developing plans and actions to ensure company policies and procedures are utilized properly

* Ensuring compliance with company-developed safety best-practices through departmental audits and inspections

* Fulfilling customer requirements in all Bases

* Supporting the continuous improvement effort, initiating problem solving efforts and assuring the implementation of agreed solutions

* Supporting management on quality assurance for the local units following up on Gate Group standards

* Equipment management & monitoring

* Developing and maintaining documentation such as operating manuals, training materials and all other project materials

* Conducting trainings

* Managing new Bases start-ups

* Supporting implementation of multi-channel fulfillment solutions



* Operation manager position requires a college degree or equivalent

Work Experience:

* A proven track record gained from working for inflight catering/retail operation alternatively with strong FMCG/ Logistic Operational background

Technical Skills: (Certification, Licenses and Registration)

* Good organization skills, logical overview

* Must be able to work on own initiative and have an analytical mind

* Must have the ability to handle multiple tasks without losing focus on priorities

* Must have the ability to work in a fast paced, deadline driven environment

* Knowledgeable of HACCP and food safety basics

* Excellent interpersonal skills, fluent communication in English (both written and verbal)

* Willingness to travel

* Strong computer skills especially in Excel

Language / Communication Skills:

* Excellent interpersonal skills, fluent communication in English (both written and verbal)

* Knowledge of at least one Eastern European Language is preferable

Geographic Responsibility: Eastern Europe

Type of Employment: Full-time

Travel %: Up to 70%

External Relationships:

* Cabin Crew Service Manager Wizz Air

* Last Mile providers operation managers

Work Environment / Requirements of the Job:

* This is 24/7 Operation running 7 days a week a part of 25th December, therefore full time Operational cover is required. This has to be internally managed between Manager and Operations Assistant and other Eastern European team members including Director.

We look forward to receiving your application as soon as possible. So please use the Apply-button.

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