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Operation Insights Manager

Department: Insights & Marketing Communications

Reports to: Head of Insights

Job Summary:

This position is to improve the decision making of Cathay Pacific and Cathay Dragon. The job holder will collect and process qualitative and quantitative insights from customers to provide the organisation with actionable truth. He/she will also be responsible for nurturing a culture of insightfulness.

Key responsibilities:

* Provide clear operational insight and actionable takeaways to business accounts through qualitative and quantitative data mining and analysis

* Define operation segmentation and conduct research with the community group.

* Conduct data testing and prototyping. Frame problem and form hypothesis using data.

* Manage and prioritise a registry of business needs and processes

* Evaluate, monitor and improve effectiveness and performance of existing databases, tools and services

* Engage internal and external partners to generate various insight journalism, data visualisation and reports

* Define storage and retrieval mechanism for insights and resources.

* Audit, rationalise and manage system and data storage capability

* Develop balance and strategy scorecard / KPI to track performance in an on-going basis

* Provide process improvement input

Requirements:

* Degree holder in market research, data science, statistics or other related disciplines

* Minimum of 5 year of relevant experience primary market research, or qualitative and quantitative analysis roles

* Advanced analytical and statistical analysis skills

* Experience in strategic business partnering or consulting

* A future and outward-looking mindset

* Good understanding and opinion in operations excellence and aviation industry

* Ability to integrate quantitative and qualitative insights to decisions making

* Expertise in quantitative research

* Knowledge in ethnography and design thinking process

Competencies:

* Setting Direction

* Leading and Engaging Teams

* Driving Business Performance and Change

* Developing and Recognising Others

Application Deadline: 25 November 2017

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

I would like to apply for the post of Operation Insights Manager bases at your esteemed organisation. I have attached my CV.

CV:

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