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NOC Technician II

JOB SUMMARY:

We are looking for a NOC Technician III to provide real-time service and user support for VSAT Customers in the Energy, Mining, and Maritime industries that use our remote-based technology systems. Monitors and manages the IT infrastructure and proactively addresses network issues as they are discovered and not waiting for notification by the client. As needed performs troubleshooting, escalates problems when appropriate, and communicates service interruption information.

To be successful in this role must be able to quickly resolve Tier I and Tier 2 issues with the client in a high quality manner.

MAJOR RESPONSIBILITIES:
* Monitor Network Monitor System(s) for faults and alerts and respond to problems according to provided documented procedures.
* Open, update, and close Trouble Tickets, including information in the Accounting, Equipment, Document Area, Contact Information, and Assets tabs as needed.
* Function as initial responder within the NOC in identifying, troubleshooting, and resolving gateway and remote problems.
* Will act as technical liaison between the customer, service providers, and management in order to ensure proper service levels are being met.
* May lead the efforts with field technicians and local management to assist in the resolution of equipment and/or network level outages.
* Comply with the requirements of the Safety Management System.
* Ensure compliance with system procedures.
* Report incidents and hazards.
* Maintain and upgrade current IP network and satellite hardware.
* Design, configure, install and maintain client IP network hardware including Ethernet switches, routers, wireless access points, PBXs, IP phones and GSM gateways.
* Document and testing of VSAT, IP and IP telephony system installations as required.
* Provide timely and detailed documentation in ticket system.
* Create, respond, and escalate tickets as necessary to the proper support groups.
* Assist in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction to each customer.
* Work with service providers and with management to ensure resolution of escalated technical problems.
* May lead and mentor junior members.
* Provide on-call 24/7/365 support for production systems, services & infrastructure
KNOWLEDGE/SKILL REQUIREMENTS:
* Advanced computer skills in Microsoft Office suite.
* Good understanding of cultural sensitivities in the areas of work
* Network equipment, routing or switching experience
* Cisco training – CCNA or CCNP qualifications preferred.
* Training in IP routing, switching, security and VOIP is preferred.
* Exceptional customer service skills driven to exceed customer expectations.
* Detail oriented individual with proven ability to prioritize and complete multiple tasks concurrently and within deadlines.
* Ability to offer creative solutions and resourceful problem solving skills.
* Energetic self-starter with the ability to work in a fast-paced environment. Must have flexibility of working extended hours, weekends, holidays, on call and in remote and harsh environments.
* In addition to independent qualities, the ability to work well as part of a regional/global and virtual teams across multiple geographies/vertical markets.
* Well organized, effective written, verbal and presentation skills.
* Ability to promote and encourage teamwork and to implement and maintain company standards at all levels to ensure the highest level of service for our customers.
EDUCATION/EXPERIENCE REQUIREMENTS:

Education Requirements
* Recognized technical qualification or relevant experience.(In U.S., Associates Degree in IT, Telecommunications, Communications is preferred or equivalent military education and experience.)
Working Experience
* Four plus years’ experience working in a Network Operations Center.
OTHER REQUIREMENTS:

Working Conditions/Physical Elements
* Flexible work hours to support the department as needed. Work days will include weekends and holidays. Rotating days. Hours either 7 AM to 7 PM OR 7 PM to 7 AM. Hours assigned per business need.

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I would like to apply for the post of NOC Technician II bases at your esteemed organisation. I have attached my CV.

CV:

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