MRO Customer Executive
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Location: West Sussex
Job type: Permanent
Aircraft type:
Contact:
Sector: Airport
Job Role:
*
MRO Customer Executive
Job Locations
UK-West Sussex-Slinfold
Category
Customer Service/Support
Position Type
Permanent FT
Overview
The MRO Customer Executive is responsible for:
* Acting as a focal point for the customer
* Ensuring delivery of the contractual commitment to the customer
* Maintaining a high service level and effectively communicating with the customer
* Building strong working relationships with customers and internal departments
* Performing to KPIs set by the Company
* Performing to Objectives set by the Company
Responsibilities
*
Ensuring Repair Orders are raised (as per KPIs) when required
* Day to day communication with allocated Customers
* Addressing and resolving customer queries via telephone and email
* Creating and sending Customer Status reports
* Responding to repair capability quotation requests via Zendesk
* Use of Web Portal and/or customer owned software
* Quoting and invoicing repair costs to Customers
* Performing to KPI’s or Customer Contract terms
* Reviewing the delivery of the operational performance for customers
* Participation in the monthly or quarterly performance meeting with the Customer if required
* Potential customer visits
Person Specification
* Good communication skills
* Good customer service skills
* Excellent data entry skills
* Good IT skills (Outlook and Excel)
* Ability to work under pressure and cope with large volumes of work
* Good negotiation skills
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