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Job Role
Job Types
Sector
Aircraft type
Mgr Guest Solutions
*
Mgr, Guest Solutions
Job Locations
US-FL-Miramar
Requisition Post Information* : Posted Date
13 hours ago(5/30/2019 10:45 PM)
Requisition Number
2019-2484
# of Openings
1
Category
Operations Control Center (OCC)
Overview
Lead a team of Guest Solutions Leads and Coordinators in productive and cohesive IROP Recovery efforts for all Spirit Airlines flights. Deliver industry-leading recovery coordination, productivity and transparency in the implementation of practices, policies and procedures as required by company rules and DOT regulations.
Responsibilities
* Oversees the Coordinators in the performance of their duties and assists the Director, Guest Solutions in the development and administration of the Guest Solutions functions. Provides logistical support to Guest Solutions by way of efficient internal staff scheduling.
* Develops and maintains Guest Solutions Procedure guides to be hosted in on the Guest Solutions LINK page.
* Produces and conducts recurrent training that leads the Architects to continuously improve processes, continuity, and transparency to reduce errors, inefficiencies, and improve workforce commitment
* Identify and manage internal projects to enhance productivity within Guest Solutions and in the operation.
* Escalates situations such as operational, applications or IT issues and ensures Guest Solutions Architect have all tools necessary for success.
* Create and approve Schedule/Bid/Monthly hours for Guest Solutions Architects
* Identify and create innovative operational efficiencies with new and existing Guest Solutions procedures
* System-Wide IROP recovery decisions based on Guest/Operational impact.
* Operational decisions regarding IROP and recovery.
* Forecasting Travel Advisories.
* Team Member development and recruiting.
* Must be a team player.
* Possess superior communication and conflict resolution skills with management and team members.
* Must be a natural leader cultivating a positive team effort in group working in a high stress, operational environment.
* Naturally curious and loves to drive change that improves results.
* Excellent leadership and management skills-creates accountability, capability, commitment, execution and results in sustainable ways
* May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies change in workload, rush jobs or technical developments.)
Qualifications
* Excellent communication skills / Strong work ethic
* Microsoft software knowledge
* Sabre Movement Control Plot and Web
* Airport Services knowledge of policies and procedures
* Bachelor’s degree in business or aviation or equivalent experience preferred
* 3-5 yrs or more in Aviation preferred
* 2-4 yrs or more in a Customer Solutions environment preferred
*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you did not receive it.
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
EEOC Statement
Spirit Airlines is an Equal Employment Opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other applicable employment laws and regulations. It is our intent to maintain a workplace free from harassment, discrimination, and retaliation because of age, sex (including pregnancy), race, national origin, disability, color, religion, genetic information, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.
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