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Manual Integration Improvement Specialist

Manual Integration & Improvement Specialist

What will you be doing?

The way we work across TUI Group Airlines is changing. Our goal in Ground Handling is to be a truly integrated service provider to the TUI Group Airlines (One Aviation) based out of the UK, the Netherlands, Belgium and the Nordic countries. We are embarking on a journey to unite four independent Ground Handling establishments, and create one cohesive pan-European organisation.

The Documentation and Process Improvement Specialist owns the One Aviation Ground Operations manual and process different operations documents from all the TUI Group Airlines. Using process improvement techniques, and working closely with the on-the-ground airport teams, this role ensures continuous improvement of all ground operations processes.

More specifically, as a Documentation and Process Improvement Specialist:

• You will be responsible for translating the requirements concerning ground handling, customer experience and compliance provided to the Ground Operations team into specific procedures in our manuals.
• You will ensure the Ground Operations Manuals are clear, up to date and in alliance with other operational manuals concerning Ground Operations. 
• You will be liaising closely with various stakeholders (including Area Management, Flight Operations and Engineering Security, Cargo).
• You will seek feedback, make regular improvements and revisions to procedures and manuals and publish these to internal and external users.
• You will update Ground Operations manuals.
• You will proactively identify new procedures and alignment opportunities.
• You will carry out any required audits and manage any findings with the relevant stakeholders.
• You will also monitor regulatory bulletins, taking action to ensure TUI Group airlines and their 3rd party suppliers remain compliant at all times.

What are we looking for?

• You have experience working in a highly regulated, technical environment
• You have the ability to work to agreed procedures with the stakeholders
• You have been part of continuous improvement activities in complex environments
• An effective and energetic team member, working with colleagues to deliver common technical materials to multiple customers
• You are a multitasker who can handle deadlines
• You are a pro-active individual
• You are interested in how changes outside TUI can affect local technical requirements in the airlines
• You have a fluent knowledge of English, other European languages are an advantage
• You have experience in changing processes 

 

What can we offer you?

We offer you a job at Europe’s biggest travel organisation with smart and enthusiastic colleagues within TUI Group as well as the opportunity to work together with European colleagues within your field. You will be part of a dynamic company with many international contacts.

TUI also gives you the opportunity to develop yourself within TUI Group through specific talent programmes and possible trainings. In addition, TUI offers a cafeteria plan which enables you to determine your own remuneration package in accordance with your needs and desires. You can also take out hospitalisation insurance via TUI, if desired. Working at a travel organisation offers of course other benefits as well, such as the possibility to book your own trips or trips for close relatives with employee discount. In addition, you are also entitled to discount on several hotels, holiday resorts and airport car parks thanks to our partners. In order for you to be able to fully enjoy these benefits, TUI offers an additional day off per quarter in addition to the statutory days off!

Another plus is that the holiday feeling and the airport are never far away with a job at TUI!

I would like to apply for the post of Manual Integration Improvement Specialist bases at your esteemed organisation. I have attached my CV.

CV:

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