Start your job search

Manager Operations Terminals

Key Accountabilities

Position Summary:

This position operates in a matrix and team based environment and is accountable for overseeing and managing day to day operational and customer service activities that contributes to the GTAA’s strategy, our airline customer’s success.

* Provide effective and inspiring leadership for the Toronto Pearson’s airlines, agencies, and partners that creates a shared vision and works with them to achieve results every day

* Responsible for effective and motivational leadership by being actively involved in the delivery of GTAA programs and services, developing a broad knowledge of all GTAA programs

* Lead, coach, and develop a terminal operations team with an emphasis on developing operational capabilities and excellence, focused on customer centricity

* Manage, prepare and enable work and assign specific duties to day of employee team

* Ensure resources and tools are available to build and support a high performing team

* Coordinate the quality assurance of personnel to ensure that services exceed the standards and generate positive customer and passenger feedback

* Identify priorities to meet changing needs, assign resources as needed and successfully manage the real time operational aspects of Toronto Pearson airport for Terminal

* Manage changing priorities and effectively oversee the management of emerging operational issues – communicate and mobilize team for response

* Identify operational trends, engaging the team to formulate solutions/recommendations and overseeing the planning and execution

* Responsible for high level decision making for day-of operations and timely communication to Day Of team and other management as required

The salary for this non-unionized position is competitive based on the successful candidate’s qualifications.

Qualifications

* Must have a post-secondary degree or diploma in Aviation Management; Business Management or Logistics, and/or equivalent work experience

* Minimum five (5) years demonstrated experience working in a large and complex customer base

* Minimum three (3) years’ Leadership with People Management experience, preferable in a matrix organization and multiple operations experience

* Ability to work 9 hour rotational shift work (day, evening and weekend)

* Must be able to obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities

* Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results

* Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions

* Excellent communication skills to effectively reach a broad audience of internal and external customers, guests and other key stakeholders

* Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence

* Ability to successful manage under pressure and respond to critical and or changing priorities throughout the day

I would like to apply for the post of Manager Operations Terminals bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.