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Manager Operations Airport Flow

Key Accountabilities

Reporting to the Associate Director, Aircraft Movement, and Gating, this position ensures the airport integrity and the consistent and efficient flow of aircraft, passengers, and baggage. They proactively manage aircraft, passenger, and baggage flows and maintain situational awareness to ensure appropriate remedial action is taken to address any operational challenges, ensuring that critical information is shared with the appropriate stakeholders and Airport Duty Manager. This position coordinates, integrates and manages a team of cross-functional representatives in the successful management of aircraft, passenger, and baggage flows by both coordinating “day of” operations as well as anticipating and planning mitigation for any potential interruptions to service that may result from external and/or future events/circumstances.

* Ensure that A-CDM is successfully managed from the Integrated Operations Control Centre (IOCC)

* Monitor the turn-around process and A-CDM in Adverse Conditions (CAC) of arriving/departing aircraft during phase 1 of the A-CDM Program

* Monitor baggage and passenger flows during additional phases of A-CDM and Total Airport Management (TAM)

* Manage system alerts and trajectory distortions within the A-CDM platform, and advise involved stakeholders for action and/corrections to satisfy the known conditions

* Co-ordinate with GTAA Manager of Operations groups (AVS-MO, CTS-MO, and Baggage-MO), Government agencies, Airlines, and Ground Handlers when issues arise from their respective operational areas

* Provide the Airport Duty Manager with an overall view of these flows including any issues which may distort, and corrective actions from stakeholders

* Monitor TOBT (Target off Block Time) adherence and contact appropriate stakeholders for update or plan of action

* Monitor passenger flow/connections, and baggage flows based on real time arrival/departure data, alerting the appropriate stakeholders

* Forecast and predict traffic peaks with regards to aircraft, passengers, and baggage and alert the appropriate stakeholder to ensure the correct level of required resources

* Support in the required change management within the Resource and Apron Management Units, enterprise partners polices and procedures, training and development, data management, quality control, and KPI management when existing operational work processes, procedures and practices require change/updating to support an A-CDM operating environment

* Support the growth and evolution (passenger and baggage flows) of A-CDM and TAM within the A-CDM department and GTAA Operations

* Tactical approach and management of Airport Collaborative Decision Making at Toronto Pearson, supporting longer term strategic goals set by Senior Leadership

* Gather historical information of any operational day to support internal and external debriefings

* Provide ad hoc and routine data on KPIs and SLAs to support the A-CDM Governance Program and Compliance Committees

* Support the Airport Duty Manager by gathering “day-of” and historical data on airport flow elements

* Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the Associate Directors, Management, Aircraft Movement, and Gating groups

* Participate in operational conference calls for internal and external stakeholders as it relates to airside, passenger, baggage, capacity and airport operations issues

* “Day-of” people management of the Resource and Apron Management Unit staff to ensure safe and secure operations

* Escalation contact for the Toronto Pearson Night Flight Program and Airport Reservation Office

* Monitor and ensure the efficient flow of aircraft, passengers, and baggage managing the “day of” achievement of all planned and demand work within the Resource and Apron Management Units

* Responsible for ensuring compliance with all GTAA policies

* Monitor changing weather and the effects on airside operations to maintain flow and capacity

* Limited administrative responsibilities related to various Aviation Services teams for day of operations, including but not limited to: performance management, coaching and discipline

* Responsible for being a customer centric Leader with respect to the mission, vision, values and beliefs

Qualifications

* Post-secondary degree or diploma in Aviation Management or Business Management and/or equivalent education and work experience

* Minimum five (5) years’ experience in an airport environment with demonstrated experience in serving a large and complex customer base

* Minimum three (3) years’ experience in a leadership role including people management, preferably in a matrix based organization with multiple operations

* Solid knowledge and experience of airport operations airside, terminal, and baggage

* Demonstrated experience working in a customer centric environment

* Must be able to obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities

* Strong understanding of airline operations, ground handling, and passenger handling as they relate to the overall flow of the airport

* Strong understanding of Airport Collaborative Decision Making (A-CDM), and in particular, the difference between the Toronto and European model

* Knowledge of all GTAA policies included but not limited to Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada & Transport Canada

* Familiarization with aviation documentation such as TP312, CAP, CFS, NOTAM Manual and AOM

* Solid knowledge of KPIs and SLAs to ensure compliance

* Strong analytical, data, analysis and organizational skills

* Tenacious, innovative, driven and enthusiastic with the ability to be a key driver for change

* Thorough understanding of the interdependencies and information flows between aircraft, passengers, and baggage

* Ability to anticipate and support the “day of” operational teams as required ensuring TPIA has a successful day

* Proven relationship management skills with internal and external stakeholders

* Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results

* Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions

* Excellent communication skills to effectively reach a broad audience of internal and external customers, guests and other key stakeholders

* Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence

* Ability to successful manage under pressure and respond to critical and or changing priorities throughout the day

* Ability to work twelve (12) hour rotational shift work (days, nights and weekends)

I would like to apply for the post of Manager Operations Airport Flow bases at your esteemed organisation. I have attached my CV.

CV:

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