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Manager IT Systems Engineering

Requisition Number: 18-0166
Post Date: 8/20/2018
Title: Manager, IT Systems Engineering
City: Denver
State: CO

Description

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 80 destinations in the United States, Canada, Dominican Republic and Mexico on more than 300 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals
pride themselves in delivering the company’s signature Rocky Mountain hospitality to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2016 Diamond Award for maintenance excellence and was recently named the industry’s
most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

Management position responsible for the strategic and tactical server and infrastructure systems environment maintained by a team of system administrators and system engineers. The servers and infrastructure systems provide foundational services for mission-critical
business applications and processing of data with outside partner organizations. This is a working manager position requiring a minimum 8-10 years of technical IT experience and experience in managing departmental teams and a wide degree of creativity and
latitude is expected. Documentation and organizational skills are also required. The candidate will have a broad base of experience to provide guidance on best practices and implementation methods for servers, operating systems, storage and backup systems.

Essential Functions:

Administrative Responsibilities:

* Lead and direct the work of staff allocation of department resources to projects using a PPM (Portfolio & Project Management) system.

* Ensure incident ticket documentation and closure per stated SLAs.
* Represent the systems engineering group in planning, architecture, budget, status and other meetings.

* Review and approve change requests and participate in change review meetings.

* Maintain and track status of hardware warranties.
* Provide input and direction for annual budget to support business strategies.

* Provide leadership for the staff within the department including goal setting, management of vacation/sick time, schedule coordination, mentoring and related manager HR functions.

* Provide a single point of contact for non-standard department requests.
* Verify outside partner adherence to stated SLAs.
* Obtain quotes on various hardware and software products from outside partners.

* Manage the completion of project milestones and provide status upon request.
* Create procedures and documentation for departmental functions.
* Perform other administrative tasks as needed.
* Respond to requests for information from internal and external auditors.
* Manage 3rd party providers, both on-site and off-shore.
* Establish departmental metrics and generate monthly reports on actual vs. goal.

Operational Responsibilities:

* Maintain availability of servers and infrastructure systems 24x7.
* Manage incident tickets with staff and customers to maintain satisfaction levels.

* Maintain availability and monitoring of 150-200 business system servers including application, file, database and print servers and services including DNS, DHCP, Email, FTP, printing, drive storage, and Active Directory.

* Provide point of contact for incident tickets escalated to tier 2/3 support to the Service Desk manager and other leadership within the IT department.

* Represent systems engineering during critical situations.
* Perform leadership and direction for problem management and root cause analysis.

* Perform other operational support tasks as required to maintain infrastructure uptime.

* Uphold PCI and SOX compliancy through patch management, policy adherence and IT governance.

* Lead or participate in multiple projects in accordance with corporate and departmental goals.

Strategic Responsibilities:

* Guide the design systems architecture based on developer- or-vendor provided specifications and requirements.

* Provide project management of server builds, patch management, and related project tasks.

* Perform strategic planning of infrastructure including road maps, system designs, cost and time estimates.

* Build strategic partnerships and alliances with key partners.
* Work with development teams on systems environment requirements.
* Evaluate potential application and risk of new technologies to determine organizational fit.

* Provide integration of applications and infrastructure.
* Create cost models for hosting and other infrastructure services.
* Work with Security Manager to identify solutions to potential security risks.

If management or supervisory position, which positions report directly to this one?

* System Administrators (all levels)
* Windows and Unix System Administrators (all levels)
* GAVS Offshore Team

Requirements

* Associates or Bachelors Degree; 7 years of related IT experience in lieu of degree

* 8-10 years of IT management experience in a corporate environment
* 8 – 10 years of experience with infrastructure engineering using products such as VMWARE, Zerto or SolidFire

* Experience with Windows operating systems
* Preferred – Experience with Exchange, Citrix, Microsoft SCCMSCOM, VMware ESX, RDI, backups, storage

* Desired - Knowledge of mass data storage architecture
* Extensive experience with multi-tier server architecture
* Windows MCSE certification or equivalent experience with demonstrated proficiency in implementing Windows systems

Knowledge, Skills and Abilities:

* Understanding of ITIL concepts and roles
* Demonstrated written and verbal skills
* Excellent troubleshooting skills
* Flexibility of work hours
* Ability to multitask in a team environment
* Ability to delegate tasks and mentor staff
* Ability to make appropriate, independent decisions responsibly
* High level of integrity and professionalism

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals
in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status,
sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including:
recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant
who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

I would like to apply for the post of Manager IT Systems Engineering bases at your esteemed organisation. I have attached my CV.

CV:

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