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Manager CPM

Position Description

Serves as a primary manager responsible for a team of Customer Product Managers supporting the sales and servicing of turboprop engines (PT6A/PW100/JT15D). This role supports the learning and development of the team, ensuring consistency of process and execution. As a working manager, this role will work alongside the team and will be responsible for assisting and identifying leads/opportunities, completing quotes/bids, meeting planned sales volumes, and ultimately meeting profitability objectives. This role will support the development and maintenance of customer accounts, implementing sales strategies, presenting new concepts and ensuring optimal customer service.

• Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety, and general employee relations of direct reports.
• Participates as a member of the management team(s), assisting with the development and realization of strategic plans, budgets, goals, and outcomes.
• Manages the structure and administration of front-end processes, continuously improving the tools used. This includes for example price books, quote tools, SalesForce functionality, and customer & intermediary compliance approval processing.
• Performs duties outlined in the Customer Product Manager job description, including but not limited to:
o Provides account/fleet management in SalesForce to assist defining target customers
o Generates and acts upon sales leads as appropriate
o Prepares detailed quotes & proposals with strategic pricing
o Supports sales opportunity
o Prepares agreement writing, negotiation, and oversight
o Confirms customer financial/credit status
o Liaises between customers/sales and the business unit(s), representing the appropriate other party’s interests
o Resolves concerns and disputes
o Monitors the results of engine event quotes versus estimate/invoice actual
o Ensures customer satisfaction follow-up
o Links with multiple internal departments as necessary (i.e.: Operations, Engineering, Materials, Engine Trading, etc)
o Tracks win/loss information to drive continuous improvement
o Tracks and communicating engine event forecasts
• Links with the Bid Development team on long-term strategies for key customers (i.e.: “House Accounts”).
• As necessary, provides back-up to the Director of Sales Operations.
• Other duties as assigned.
Position Requirements

• Minimum of 5 years of directly-related experience preferred.
• Completion of related 4-year post-secondary education (i.e. Bachelor’s degree) or related 2-year post-secondary program with additional directly related experience in a business or leadership role.
• Completion of a leadership program (i.e.: MBA) is an asset.
• Experience leading a team of professionals, including remote / international.
• Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral/written communication skills.
• Thorough knowledge of sales/marketing computer information systems. SalesForce experience is an asset.
• Strong bid generation and contract interpretation experience.
• Experience in inside sales or customer lead generation is an asset.
• Knowledge or working with PT6A, PW100, and/or JT15D engines is a definite asset.
• Knowledge or working with gas turbine engines is an asset.

I would like to apply for the post of Manager CPM bases at your esteemed organisation. I have attached my CV.

CV:

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