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Manager Ancillary Services Projects 80100

Position description

You have a passion for customer, products and development projects? You strive to optimize and organize complex things and like to unite various groups of interests? We offer an exciting opportunity in one of the most relevant & quickest growing areas in the airline industry.

The ancillary services (AS) organization is responsible for the development and lifecycle management of flight- and non-flight related AS products for the Lufthansa Group. This includes the planning, implementation as well as the end-to-end steering of AS over the entire value chain. As an AS project manager you are responsible to steer and implement AS projects with high commercial and strategic relevance from project approval to launch. Besides, you set-up, monitor and adjust the project plan and manage dependencies. This includes resource planning, leading and steering of interdisciplinary project teams as well as external stakeholders in order to achieve the defined project goals from a business perspective (within budget, scope and time). This may also include gathering & evaluation of functional requirements, identification of affected (IT) systems and further developing AS products by initiating and steering of implementation projects. Furthermore, you represent assigned projects in governance boards and give respective updates on projects.

This position is a Cadre position based in Zurich and reports directly to the Lufthansa Group Head of Ancillary Services Development.

Your Duties

* Define, adjust and monitor project plans, targets and milestones for AS related (flight and nonflight related) projects and manage dependencies
* Define, request and ensure type/amount of required resources (budget, people, stakeholder, material, etc.), act as escalation unit in case of gaps and monitor costs
* Identify and plan required enabling sub-projects; analyze, recommend and define feasible AS implementation options (e.g. make or buy decisions)
* Lead and steer group-wide or brand specific AS projects within scope, time and budget, ensure end-to-end development/implementation of products (incl. management of various interfaces like Sales, Revenue Management, IT, Operations, etc.) and execute a holistic project management
* Manage and accompany cross-functional change processes
* Lead interdisciplinary project teams, define responsibilities, coordinate planning and distribution of work packages and monitor results and progress
* Ensure and initiate execution of testing phases & quality inspection during and/or after implementation of AS
* Define, lead and monitor AS launches incl. communication and measurement of success (cutover process)
* Secure trainings of defined stakeholders, project documentation and prepare/leverage learnings/recommendations for following projects
* Represent assigned projects in governance boards (steering-, review-boards), give respective updates on project status to stakeholder and ensure close collaboration with project owner/sponsor
* Ensure active communication and interface management – perform lobbying for AS projects in relevant departments/interfaces
* Preparation of AS specifications, business plans and decision documents of product ideas and respective projects
* Negotiation preparation and negotiation with internal and/or external parties
* Ensure support of the product owner in creating business casesand concepts

Requirements

* Successfully completed university degree in engineering or economics or equivalent long-term professional experience
* Several years of experience in project management - certificate in PM (e.g. PMP) is an asset
* Broad experience in the relevant aviation fields
* Good interface management (networking)
* Experiences in project management, product development, revenue management, distribution, sales, eCommerce, IT and/or process management is a strong advantage
* Ability to convince relevant stakeholders
* Pronounced social, communication and conflict management skills
* Very good strategic, commercial, conceptual and analytical thinking skills
* Experience with communication- and service technologies
* Very good command of English, written and spoken
* Confident in an international environment
* Willingness to travel

Type of contract:
Cadre

Employment level:
80 - 100%

Department:
Ancillary Portfolio Management

Workplace:
Zurich Kloten

Starting date:
Upon agreement

Application deadline:
28 February 2019

I would like to apply for the post of Manager Ancillary Services Projects 80100 bases at your esteemed organisation. I have attached my CV.

CV:

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