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Loyalty Programs Specialist

Essential Functions:

* Coordinate the daily operations of the new Sun Country Rewards loyalty program and the new Sun Country Airlines Visa credit card program in order to drive membership growth, and increase engagement, retention and profitability.

* Ensure that the programs are aligned with overall loyalty strategy, customer needs, and profitability targets.

* Coordinates the annual new enrollment and lifecycle campaign calendars. Identify and adjust promotional schedule and strategy based on acquisition and portfolio needs.

* Partners with eCommerce, Communications and Customer Care teams to develop, execute and deploy campaign creative and digital materials, program terms and conditions, and other program requirements. Ensures cross-functional alignment of product roadmap and priorities.

* Analyze and report on product performance, profitability and contribution, while optimizing and identifying areas of opportunity. Have an understanding of marketing budget.

* Continually monitor competitor marketplace of loyalty and co-brand credit card programs.

* On the job, need to develop a strong understanding for banking requirements. Ensures programs meet state and Federal regulatory requirements and coordinates legal review of all supporting collateral materials and documentation.

* Adhering to the approved project methodology for project management and maintains project artifacts and records.

* Clear concise project communication (status, meeting agenda, meeting notes) for different audiences from core teams to owner teams to steering committee members.

* Consistently providing internal and external stakeholder communications and progress reports that effectively outline the project status, risks, issues and action plans to ensure project success.

* Leads vendor relationships in accordance with company policies and procedures.

I would like to apply for the post of Loyalty Programs Specialist bases at your esteemed organisation. I have attached my CV.

CV:

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