Load Controller

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Location: London Heathrow Airport
Job type: Permanent
Aircraft type:
Contact: Joanne Rackley
Sector: Aircraft
Job Role:

Main Purpose of the Job (general tasks): 

  • Roster is based on Airlines schedule, however, will serve other airlines as required.
  • A Load Controller is responsible for ensuring the safe and efficient turnaround of an aircraft in accordance with CAA regulations and will service other Airlines as required. 
  • Preparing final weight and balance documentation.
  • Co-ordinating the turnaround of aircraft to ensure a safe and on-time departure.

Responsibilities (detailed tasks):

  • Co-ordinating all the services that attend an aircraft to prepare for its next flight, e.g. caterers, fuellers,
  • cleaners, baggage loading, de-icing and other Airlines as required.
  • To document all key stage timings during the departure process
  • To ensure the correct flight file/AAA paperwork is filed in a format for auditing by both CAA, and all airlines as
  • required.
  • Liaison with Airline Flight Deck and Crews, Passenger Services staff and other airlines as required Airport
  • Personnel
  • To advise the Ramp team of any special requests from the airline i.e. short MCT, etc
  • Load planning, weight and balance (training will be provided)
  • To monitor the under wing activity and offload processes and reports to be completed in an auditable process.
  • All safety procedures to be complied with
  • Prior to the loading of the aircraft ensure all service providers adhere to safe working practices
  • To provide good communication to all departments and service providers during both arrival and departure
  • process
  • To co-ordinate and ensure 3rd party engagements are compliant as per their PTS (precision time schedule)
  • To document any deviations or changes are documented and communicated and at all times the correct
  • information is being used
  • Upon completion of the flight, all loading information to be sent/scanned to relevant airlines CLP, for CPM/LDM
  • production
  • To assist with any other duties to ensure on time departures and the provision of service levels
  • To undertake any other reasonable duties as required by Management
  • To undertake any other duties as required by management, commensurate with the grade of the post
  • Promote at all times the Vision, Mission, Values of dnata

Key results:

  • Safe and on time departure of aircraft.
  • Delivering paperwork at specified time
  • Meeting arriving aircraft in timely manner
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