Start your job search

Lead Customer Service Agent

LEAD CUSTOMER SERVICE AGENT

STANSTED AIRPORT

4 ON 4 OFF SHIFT PATTERN (INCLUDING DAY AND NIGHT SHIFTS)

Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.

We are currently recruiting for the role of Lead Customer Service Agent, a first line supervisory role which requires an assertive, experienced individual with a can do attitude, who believes in delivering the highest level of Customer Service to ensure the reputation and name of Harrods Aviation is held in the highest regard by our Customers.

As a Lead CSA, you will hold responsibility for managing and coordinating the Customer Services team to provide a prompt, efficient and discreet service to our customers.

You will be expected to liaise with the Senior Management team and fellow supervisory colleagues to ensure the smooth running of Customer Services and the Operation at Stansted as a whole.

Duties will include the people management of both the Customer Service and Reception staff (performance management, absence management, training and coaching, uniform checks) to ensuring the successful coordination of the running programme - allocating staff to flights, liaising with external services such as immigration and 3rd party service providers to providing crew with relevant information.

The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team.

You will be a tenacious individual with a good knowledge of Customer Service and ideally some operations experience, with a minimum of 2 years first line supervisory exposure. Experience will preferably have been gained working in a 5* hospitality environment or within the First / Club / Business Class Cabins of the airlines renowned for their Customer Service standards.

Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential.

You must have held a full, clean UK driving licence for a minimum period of one year and have a five year checkable work history. You must also hold the right to live and work in the United Kingdom. You will be based at our Stansted base, but may be required to travel to other bases on occasions. 

To apply, please submit an up to date CV and covering letter, quoting the relevant reference code and detailing your salary expectations.

Benefits include 21 days holiday increasing to 24.5 days after 5 years service (pro rated for part time), Holiday Purchase Scheme, Happy Birthday Day, Contributory Company Pension, Staff Discount and Onsite Parking. Full Uniform also provided.

No agencies.

Please note that due to the number of applications we receive, we cannot respond to individuals and therefore if you have not heard from us within 4 weeks of the date of your application, then please assume that you have been unsuccessful on this occasion. 

I would like to apply for the post of Lead Customer Service Agent bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.