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Lead Business Analyst Group IT

Overview:

Jetstar is currently on an exciting adventure to become a leading online travel retailer across the Asia Pacific region. Core to supporting achieving this is the delivery of change and technology initiatives, via projects being conducted out of our Group IT PMO team of Project Managers and Business Analysts and we are looking for exceptionally talented individuals to join us on the journey.

We are currently looking for a highly capable Lead Business Analyst to join our Melbourne based Group Head Office team. Focussing on a broad range of business systems and technology, you will play a crucial part in the successful delivery of a wide range of projects, both within IT as well as across our business operations.

In this newly created role, you will relish in the opportunity not only to deliver, manage a team but excel in developing and supporting the business analysis capability and community of practice. Your role will be dual focussed, as you will also be our “go to” senior analyst across our projects whilst mentoring our developing team along the way. This role offers you so much more than a chance to analyse, it’s your chance to lead!

At Jetstar we are looking for individuals that align with our cultural values, thrive under pressure, are practical and down to earth, can work effectively in a rapidly changing environment, are passionate about travel and understand and value customer experience. You will be rewarded with challenging and varied work, excellent industry benefits and a fun and positive working environment.

Reporting directly to PMO Program Manager, your main accountabilities will be to:

* Lead a team of 5-10 Business Analysts to engage/motivate them, enhance their skills and deliver projects across the business

* Development & governance of standards, methodologies, work practices, systems and tools across the Jetstar Group IT BA community of practice, working with other Leads as required,

* Mentor & train Business Analysts in BA frameworks and best practices

* Contribute to Group IT PMO continual improvement initiatives

* Effectively work with key business stakeholders, program and project teams to gather requirements & capture business needs

* Ensure detailed business and / or functional requirements are clearly and accurately documented

* Review and validation of high level processes, systems and reporting to ensure full coverage of requirements.

* Develop, review and deliver training / self-service material as required in the support of power / end users

* Promote enhanced networking, integration and collaboration across Team PMO, Group IT & the wider business

* Demonstrate high performance through effective delivery capability as measured via Customer Satisfaction Surveys (CSAT)

* Act as a Senior Analyst for key projects within Group IT PMO as well as driving formal change management processes

About You:

Our ideal candidate will have significant experience providing:

* Extensive experience working as a Senior or Lead Business Analyst (including line management), with proven delivery experience on projects

* Proven experience leading and mentoring a team of Business Analysts

* Very strong stakeholder management skills

* Understanding of the Software Development Lifecycle

* Experience across system analysis, solution design, key deliverables and traceability, testing, business case development and product validation

* Experience in data and process modelling, system interface analysis, function/technical specs

* Experience in an aviation business is highly regarded

* Excellent communication skills and ability to interact with all levels of the organisation

* Willingness to travel

About Us

The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 200 million passengers. Collectively we now offer more than 4,200 flights a week to more than 80 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 120 aircraft.

Our Culture:

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits:

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

I would like to apply for the post of Lead Business Analyst Group IT bases at your esteemed organisation. I have attached my CV.

CV:

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