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JMPS Customer Support Representative and Training Specialist
ZENETEX specializes in management and technology support services for a variety of federal agencies and commercial organizations. We have an opportunity for the US Navy’s Joint Mission Planning System (JMPS) Customer Support Representative (CSR) and Training Specialist. This position is located at NAS Fallon, NV but may also require supporting other NAS and MCAS in both CONUS and OCONUS.
Primary Duties and Responsibilities
The JMPS CSR/Trainer will provide onsite act as the primary liaison between the fleet, the logistics team, and the Program Office. Primary duties include providing on-site technical support, fleet release training, scheduled classroom training, and on the job training to the squadrons and commands using JMPS. Other duties include supporting JMPS Enhanced Developmental Tests, Operational Test events, supporting the PMA-281 Help Desk, and supporting the PMA-281 Technical Documentation Team. The candidate will work with cross‑functional teams to compile source data inputs, establish training requirements, and review developed material.
Education and Experience Requirements
Required Skills
* Naval Aviator or Naval Flight Officer, Mission Planning Experience preferably in F/A-18 Hornet.
* Experience in operational mission and strike planning.
* Experience conducting training and training curriculum development.
* Candidate must be able to analyze and research software gaining the knowledge to conduct training, provide support, and aid in the development of training materials for the software
* The ability to work independently with limited guidance yet function as a member of a team
Education and Experience Requirements
* Bachelor’s degree with JMPS mission planning experience
Desired Skills
* Advanced to expert user with MS Office applications specifically MS Word templates and styles.
* Experience developing technical documentation and training for military computer systems
* DoD approver 8570 Baseline certification or civilian equivalent. Personnel performing IA functions must obtain one of the certifications required for their position category or specialty and level. Refer to Appendix 3 of 8570.01-M for further implementation guidance
Security Clearance
* U.S. citizenship and active DoD Secret clearance, Top Secret/SCI preferred
ZENETEX is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
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