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IT Application Owner Passenger Services
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Location: Runcorn
Job type: Permanent
Aircraft type:
Contact: Nicola Beveridge
Sector: Airport
Job Role:
Job Responsibilities
- Manage a portfolio of Applications for Lounge and baggage including all interfacing Applications as required.
- Support the Business Managers and Key Users deliver the required tools for operation.
- Manage the Technical Design, Development changes and Integration of Applications within the Swissport Application Landscape
- Work with IT Infrastructure Operations and Vendors to ensure that Applications are available and performant for Business Operations especially at month end periods
- Communicate with Business Operations and Managers when there are issues and escalations
- Work closely with other IT leaders to develop transformation plans and roadmaps in all areas to implement the full Application Management lifecycle aligned with IT policies and desired state
Key Performance Indicators
- Application outages and performance
- Colleagues satisfaction with application usability and performance
- Adherence to global architecture principles
- Adherence to IT policies
- Application developments on time/budget/quality
- Min 5 years IT Application Management Ownership experience
- Ability to project manage new Application Developments and large technical upgrades
- Clear understanding of ITIL and service management of applications
- 3 years’ experience of supporting Ground Handling or similar Business Applications
- Excellent planning, communication, problem solving and facilitation skills
- Ability to be successful in a dynamic, multi-cultural, and geographically distributed matrix organization
- Fluent in oral English and excellent in writing
- Willingness to travel
- Strong positive, Service-oriented attitude
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.
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