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Intern Ground Ops Audits

Description

Reporting to the Assistant Manager, Ground Operations Audits, the incumbent will be responsible for the coordination and administration of the IATA Ground Operations Audit Programs, enhancing the processes for ISO certification and building positive customer experience for ISAGO stakeholders.

Responsibilities

* Providing assistance with the administration of ISAGO Registry, certificates, agreement processing;
* Communicating with Ground Service providers and ISAGO Agent, addressing inquiries and building positive customer experience;
* Managing ISAGO agreements with Providers and Auditors, processing invoicing and performing follow up on deliverable;
* Developing a system for customer feedback and satisfaction measurement;
* Enhancing internal processes and SOPs to support standardization and ISO certification.

Qualifications and Skills

* University graduate;
* Knowledge of aviation operational environment an asset;
* Highly organized and detail oriented; Highly motivated self-starter and team player;
* Ability to attract and maintain support from colleagues and partners;
* Excellent PC skills, particularly with MS Office;
* Excellent written and oral communication skills in English;
* Knowledge of another language is an asset.

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At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards

* Think strategically in support of the global big picture

* Partner and manage to create high performing teams

* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

I would like to apply for the post of Intern Ground Ops Audits bases at your esteemed organisation. I have attached my CV.

CV:

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