TASK RESPONSIBILITIES:
The overall purpose and objective of this position is to develop, deliver and evaluate a range of training programs (Carriage of Dangerous Goods (IATA CAT 1/2/6/8/10/11/12), Lithium Batteries, Live Animals, Pharmaceuticals and other Temperature-Sensitive Cargo, Cargo Build-up (Palletization), Airmail) and to support the overall activities of Ground Training.
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Deliver training in accordance with course schedule by applying appropriate instructional techniques
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Maintain course material for allocated courses by ensuring materials reflect current procedures, policies and best practices and ensuring materials are in line with regulatory (e.g. EASA Air Ops/IATA/ICAO) standards
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Evaluate allocated courses and own performance by collecting, analysing feedback data from all course participants and identifying improvement areas
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Maintain technical knowledge by keeping contact with relevant operational areas and participating in appropriate training and conferences
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Support the administration of the department by assisting with course scheduling, carrying out general administrative duties as required, providing suggestions for service improvement and dealing with customer queries
ESSENTIAL REQUIREMENTS FOR THE POSITION:
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Minimum 3-5 years of experience within the air cargo industry with a major airline or forwarder
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Previous experience in similar position is an advantage
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Be expert in the carriage of Dangerous Goods (IATA CAT6)
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Have good knowledge about the carriage of live animals and pharmaceutical products
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Have good knowledge about cargo build-up
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Be quality-oriented and customer-minded
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Have team spirit and be able to work in an independent way
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Strong written and oral communication skills and interpersonal skills
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Ability to deal with ambiguity and change within a fast paced environment
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Be proactive and take initiatives
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Fluency in written and spoken English, other languages are a distinct advantage
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Advanced knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
WORKING CONDITIONS:
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A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection
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Position based in Luxembourg
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Frequent travel required within the entire Cargolux network
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