Instructor Ground Operations Training
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Location: Luxembourg
Job type: Permanent
Aircraft type: Boeing, 747-400
Contact: Anne-Sophie Mangen
Sector: Freight, Cargo & Logistics
Job Role:
The overall purpose and objective of this position is to develop, deliver and evaluate a range of training programs (Carriage of Dangerous Goods (IATA CAT 1/2/6/8/10/11/12), Lithium Batteries, Live Animals, Pharmaceuticals and other Temperature-Sensitive Cargo, Cargo Build-up (Palletization), Airmail) and to support the overall activities of Ground Training.
Task Responsibilities:
- Deliver training in accordance with course schedule by applying appropriate instructional techniques
- Maintain course material for allocated courses by ensuring materials reflect current procedures, policies and best practices and ensuring materials are in line with regulatory (e.g. EASA Air Ops/IATA/ICAO) standards
- Evaluate allocated courses and own performance by collecting, analysing feedback data from all course participants and identifying improvement areas
- Maintain technical knowledge by keeping contact with relevant operational areas and participating in appropriate training and conferences
- Support the administration of the department by assisting with course scheduling, carrying out general administrative duties as required, providing suggestions for service improvement and dealing with customer queries
Essential Requirements:
- Minimum 3-5 years of experience within the air cargo industry with a major airline or forwarder
- Previous experience in similar position is an advantage
- Be expert in the carriage of Dangerous Goods (IATA CAT6)
- Have good knowledge about the carriage of live animals and pharmaceutical products
- Have good knowledge about cargo build-up
- Be quality-oriented and customer-minded
- Have team spirit and be able to work in an independent way
- Strong written and oral communication skills and interpersonal skills
- Ability to deal with ambiguity and change within a fast paced environment
- Be proactive and take initiatives
- Fluency in written and spoken English, other languages are a distinct advantage
- Advanced knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
Working conditions:
- A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection
- Position based in Luxembourg
- Frequent travel required within the entire Cargolux network
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