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Help Desk Support Suvarnabhumi Airport

Responsibilities

- Report to Manager of Customer Service and Ancillary Revenue.

- Amadeus reservation systems

- Support Customer Service Agent

- Following established policies, procedures, processes and workflows to ensure appropriate resolution of issues of moderate scope.

Competency need

• ISO 9001:2015 Requirements

• Safety Management System

• Reservation and ticketing system: Amadeus Altea

• Dangerous Goods Awareness

• CRM and Loyalty Program System

• Ticket Terms & Conditions

• Basic Knowledge of Passenger Handling

Qualification

• Bachelor’s degree.

• Experience working in Customer Service environment is an advantage.

• Demonstrate excellent interpersonal and competency in both oral and written communication skill, Both Thai and English (minimum TOEIC score of 500).

• Must be self‐motivated and detail oriented, with a positive/cooperative attitude.

• Intermediate computer skills using various software applications, including Microsoft Word & Excel.

• Well organized, strong administrative and detail oriented skills.

• Must be able to work at Suvarnabhumi Airport in varied hours, including nights, weekends and holidays.

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I would like to apply for the post of Help Desk Support Suvarnabhumi Airport bases at your esteemed organisation. I have attached my CV.

CV:

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