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Head Cabin Crew DGM level

Position: Head – Cabin Crew (DGM level)

Location: Gurgaon

Qualification: Graduate

Responsibilities:

* Administration
* Carry out cabin crew recruitment activities
* Plan and implement on-going crew communications, engagement and welfare activities
* Establish crew uniform arrangements
* Monitor flight record processing for timely and relevant allowance payments, and ensure crews’ compliance to regulatory requirements
* Oversee and review preparation of annual budget and monitoring of spending for cabin crew department

* Cabin crew operations
* Cabin crew manpower planning requirements
* Planning of crew operating patterns (COPs), crew rosters and managing changes due flight disruptions or crew incidents
* Ensure compliance to regulations from authorities pertaining to all cabin crew operations
* Accountable for the maintenance of up-to-date roster records for all cabin crew
* Support development of rostering system by providing requirements/ideas for improvements, carry out user testing and driving change management activities

* Training
* Carry out training needs analysis
* Develop training programmes (including train-the-trainers) and conduct training for crew
* Manage crew trainers and external consultants in terms of course assignments, schedules, payments, evaluation of training standards
* Ensure proper maintenance for records of all cabin crew on training matters

* Performance management
* Coordinate crew monitoring via inflight audits, performance appraisals and passenger feedback
* Confirmation of new and promoted crew on probation
* Review and enhance cabin crew performance in terms of service and safety standards, as well as operational discipline e.g. compliments/complaints, on-time reporting, medical leave
* Work closely with HR to resolve disciplinary matters in a timely fashion
* Accountable for maintenance of up-to-date records for all cabin crew on performance matters
* Support development of performance management system by providing requirements/ideas for improvements, carry out user testing and driving change management activities

* Service Development
* Conduct Audit to assess SOP implementation and review existing processes to enhance customer experience
* Ensure that the documentation (announcement manual, service notification, crew circulars, service procedures etc.) are updated and maintained.
* Improve the onboard service delivery process, service quality, efficiency and fix recurring customer and crew pain points basis feedback and observation.
* Ensure timely resolution of issues raised in the VR with carious stakeholders
* Innovate, encourage new ideas and collaborative thinking.
* Work with Cabin Crew and training depts, identification and definition of crew work processes and service procedures based on product selection, design, and definition.
* Conduct competitive benchmarking, research of industry best practices and identification of customer trends to be explored for further innovation by the airline

I would like to apply for the post of Head Cabin Crew DGM level bases at your esteemed organisation. I have attached my CV.

CV:

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