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Location: London Heathrow Airport
Job type: Permanent
Aircraft type: 747-800
Contact: Sean Hendon
Sector: Operations
Job Role:
Key Requirements
Previous experience in a similar airline cargo operations role
Good communication and customer service skills
Proactive team player
Must be computer literate and experienced in the use of MS Office products
Must be able, willing and available to travel to foreign locations, at short notice for extended periods of time, as is reasonably required by the company
High level of time-management skills, efficiency and punctuality
Must hold a full UK Driving Licence
Responsibilities
Management, oversight and control of daily Ground Operations requirements related to Cargo Operations, ensuring excellent operational delivery and on-time performance by providing leadership and operational direction where required
Manage, implement and develop the handling program, including the Cargo Handling Manual (CHM) policy document and its application to product verticals, covering all aspects of cargo trucking, acceptance, handling and messaging worldwide
Develop professional relationships with internal and external parties to ensure effective cargo operations
Ensure the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice
Conduct continual review and risk assessment processes on all SOPs and working practices to identify any unsafe practice areas for quality improvement
Handle critical issues through liaison with station managers, airport authorities and internal departments to effectively deal with situations
Maintain effective communication with all external and internal stakeholders connected to the cargo operation, including Customer Service teams, to ensure effective operational delivery
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