Reporting to the
Ground Operations Training Supervisor, the
Ground Operations Trainer - Front of House will be responsible for providing
classroom training, support and c
oaching to our new and existing
customer facing Ground Operations colleagues in order to ensure they are working and operating in accordance with our
safety culture and
brand philosophy. You will display and inspire role model behaviours and bring to life the
Jet2.com and
Jet2holidays values, to ensure a
VIP customer experience is delivered. You will support our customer facing operation in
Birmingham Airport, analysing individual training and development needs and making recommendations in line with the Leadership Framework. You will be responsible for the delivery of
coaching and support for all front of house teams, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for the
design and development of initial and recurrent training for all front of house Teams to support them to achieve the highest performance standards. Another key aspect of the role is to ensure that
compliance, statutory and regulatory training requirements are met.
The successful candidate will already be demonstrating
Role Model behaviours. You will also have some experience of
coaching and/or training delivery, either on an individual basis or in a class room environment. You will ideally have a
strong knowledge of airport processes and regulations and, as a
subject matter expert, you will be able to share your knowledge as well as be able to engage and influence others. You will be
passionate about training and developing others and be able to
engage with the Front of House Teams. With excellent
organisational skills and
meticulous attention to detail, you will posses
excellent verbal and written communication skills and a strong Team focus.
In return, we offer an
excellent salary and
benefits package with
fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with
Jet2.com and
Jet2holidays!!
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