Ground Operations Manager Ground Services
Apply now
Location: Uxbridge
Job type: Permanent
Aircraft type:
Contact: Lee Mowatt
Sector: Aviation, Aircraft, Airport
Job Role:
Ground Operations Manager - Ground Services
Exciting new permanent opportunity for a Grounds Operations Manager based at London Heathrow Airport.
Overview
Due to the opening and continued expansion of our client, a B747-400 Cargo Carrier, we are looking for experienced Grounds Operations Manager for based at London Heathrow Airport. Our client is looking for an individual who is proactive and adaptable to a changing environment, and can help positively support change.
The Ground Operations Manager - Ground Services shall, as part of the Ground Operations management team based at London Heathrow Airport, coordinate the day-to-day running of the Ground Operations Department, ensuring the department provides support and direction across all reportable locations worldwide, according to the standards and requirements of the company; shall ensure that Ground Operations policy and process is developed, communicated and maintained in line with applicable regulations; shall act as the Ground Operations link between all departments in order to fulfil corporate and customer expectations linked to aircraft Ground Services.
Responsibilities
- Oversight and control of daily Ground Operations requirements
- Implementation, control and oversight of Ground Service policy and processes, including, but not limited to:
- Flight Crew / Passenger Handling, Immigration and Customs
- Flight Documentation
- IATA Messaging
- Unit Load Device (ULD) Control
- Special Handling
- Reporting
- Ground Handling procedures
- Ramp Safety
- Aircraft Servicing, including catering, cleaning and water services
- De-icing
- Undertake station visits and perform assessments and audits of service providers to ensure compliant operations
- Providing technical expertise regarding aircraft and airline operating policies, processes and functions
- Instigation and undertaking of investigations relating to aircraft damage reports, service failures, documentation errors, and crew reports
- Evaluation and assessment of suppliers/service providers for charter and scheduled operations
- Management-level liaison with third-party service providers and accountable/reportable internal departments including meetings and conference calls
- Administration and development of departmental documentation including Manuals, Notices, Databases and Forms
- ULD management and coordination processes - ULD control, restraint straps, charter equipment, special loads, movement requests
- Updating and administration of the Centrik system with relevant Ground Operations information and documentation
- Oversight and provision of Ground Operations training program, including but not limited to; Training Policy, Station Training (Operations and Ground Services) and Aircrew Operator Conversion training (initial and recurrent), to the requirements of the Loading and Fuelling Manual and Ground Services Manual
- Coverage of company flight operations as Ground Operations representative, including scheduled services and charter operations
- Provide appropriate guidance to other departments and colleagues
- Maintain an in-depth knowledge of company operations, manufacturer and operator documentation, regulating authority requirements, relevant systems and procedures.
- Shall be responsible for the proper and timely performance of duties assigned.
Key Requirements
- Experience in airline operations and aircraft ground services provision
- Experience of training and development in a managerial/supervisory role
- Background of higher education
- Knowledge of IATA Dangerous Goods Regulations
- Experience of worldwide ground operations and remote location operations
- Proactive team player
- Must be computer literate and experienced in the use of MS Office products
- Must be able, willing and available to travel to foreign locations, at short notice for extended periods of time, as is reasonably required by the company
- Must hold a full UK Driving Licence
Apply for this job