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Exchange Management Executive

Exchange Management Executive

Job Locations

UK-West Sussex-Slinfold

Category

Customer Service/Support

Position Type

Permanent FT

Overview

Working within the PBH department, with responsibility for the management and successful on time closure of third-party loans/exchanges. The key focus is on supporting operations through efficient use of components which is a vital element in making AJW globally competitive and profitable. Work as part of a team, with responsibility for building relationships with AJW’s primary vendor base, as well as working closely with internal stakeholders to deliver improved stock availability.

Responsibilities

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Demonstrate team-working skills including flexibility to move between tasks as prioritised by the team leader. Understand the individual contribution required in order to produce outstanding results for the group as a whole.

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Make best use of company systems and tools to identify cores, resolve quarantine or trace issues by working alongside the Account Managers and close third-party exchanges through negotiation with suppliers.

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Assist as requested with the identification of core charges and in ensuring payment for services provided.

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Monitor and ensure best practice organisational response to any vendor query received including escalation as required and regular feedback.

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Positively engage with Continuous Improvement activity including communication of ideas for improvement to management.

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Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them.

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Help facilitate any data collection or activity required to implement change in a structured process.

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Develop and maintain positive and professional relationships with vendors.

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Proactively communicate internally and externally to ensure targets are met.

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Production and maintenance of relevant reports as requested by management.

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Any other reasonable and appropriate tasks as requested by the management team in order to meet the needs of the business.

Person Specification

* Demonstrates team-working behaviours including supporting others through reliability, empathy and sharing of knowledge.
* Process-driven with appropriate verbal and written communication skills to support the development of vendor relationships.
* Flexible in moving between tasks and focused on organisational priorities.
* Shows a clear determination to learn from others and progress within the role.
* Attention to detail
* Motivated by task completion
* Financial awareness
* Supply chain experience - preferable

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