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Distribution Analyst

Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

We have a great opportunity for an experienced Distribution Analyst to support the Jetstar reservation systems team with analysing system issues, implementation of new features and comprehensive testing while providing third level user support for the Digital Department.

Reporting to the Distribution Support Team Leader, key responsibilities of this role include:

• Looking after Jetstar’s Distribution Applications
• Manage small to medium change requests as determined by Distribution Support Team Leader
• Provide project support on cross team projects where changes are required in Digital supported applications
• Analysing system issues and coordinating resources and suppliers to resolve them
• Analysing business and system processes to continuously improve process reliability and system stability
• Work with the Distribution Support Analysts and provide escalation point where required.
• Monitoring the progress of reservation problem tickets and updating the key stakeholders as required
• Work with system vendors on trends and critical/high issues that require escalation from system support supplier
• Working with system vendors (e.g. Navitaire, BCS, MIGs) and distributors (e.g. GDS, Qantas) to troubleshoot and quickly rectify loss of functionality
• Testing new systems functionality against business rules before regular updates or to support the implementation of new distribution initiatives including new website, reservations, GDS, codeshare and holidays functionality
• Providing third level user support on Distribution Applications, including reservation, check in, GDS and payment systems (including participating in a 24x7 on call roster)
• Performing tasks delegated by the Distribution Support Team Leader.

To be successful in this role, you will need to demonstrate the following skills, qualifications and experience:

• Excellent IT skills with understanding of some programming concepts, ITIL methodologies and exposure to airline reservation systems
• Experience in helpdesk support and knowledge of SQL is desirable
• Excellent commercial understanding, e.g. from business studies or work experience.
• Airline (esp. low cost carrier) / travel industry experience is a benefit, but not essential
• Experience with project work and process analysis
• Excellent analytical and problem solving skills, with attention to detail
• Excellent knowledge of MS Office applications, esp. Excel and Access
• Good communication skills both written and verbal and able to communicate to all levels of the organisation.
• Demonstrated ability to work under pressure.

About Us
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

I would like to apply for the post of Distribution Analyst bases at your esteemed organisation. I have attached my CV.

CV:

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