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Director Flight Service MIA

Location: Miami Intl Apt (MIA-TRML)

Additional Locations: None

Requisition ID: 27455

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

POSITION PURPOSE:

This job is a member of the Flight Service Team within the Customer Experience Division. The role plans and oversees all aspects of the MIA, RDU and Latin America Base Operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Leads, directs, and motivates a large base management team that supports flight attendants assigned to the base and manages their overall performance

* Ensures that crewmember appearance, attendance, performance, and personal conduct are in compliance with AA regulations

* Acts as a resource to station management for flight service operations

* Assists in the investigation and resolution of flight attendant grievances and first level hearings

* Performs other duties as required

Qualifications

* Undergraduate degree in relevant field or equivalent work experience

* 7+ years of flight service or customer care leadership experience, including experience working with a contract labor group and knowledge of the flight attendant collective bargaining agreement

* Action oriented, results-driven leader with a natural aptitude for engaging employees across multiple workgroups, with ability to build collaborative relationships and consensus amongst multiple stakeholders with varying points of view

* Demonstrated proficiency in identifying areas for improvement in a large-scale operation, and ability to advocate and manage change

* Ability to lead, motivate, coach, and counsel a team of base managers, flight service managers, and operations managers

* Ability to work effectively in a fast-paced and dynamic environment

* Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

* Must be willing to relocate to MIA

* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Ability to secure appropriate airport authority and/or US Customs security badges, if applicable

* Ability to pass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test. Applicants are required to fill out "Department of Transportation Testing Inquiry" form which provides authorization for release of records from previous employers.

Qualifications (Continued)

* Proficiency with Sabre, DECS, and RES

* Experience with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook

* Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision

* Ability to communicate fluently in both English and Spanish

* Thorough understanding of the budget process, headcount, and staffing

* Believes in and promotes the American Airlines five leadership attributes:

* Caring – We care about all team members

* Collaboration – We succeed as a team

* Development – We build future leaders

* Results – We drive to be the best

* Future – We continually challenge the status quo

Additional Locations: None

Requisition ID: 27455

Nearest Major Market: Miami

Job Segment:
Manager, Testing, Flight Attendant, Management, Technology, Aviation, Customer Service

I would like to apply for the post of Director Flight Service MIA bases at your esteemed organisation. I have attached my CV.

CV:

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