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Director Airport Operations

Key Accountabilities

Reporting to the Vice President of Aviation Services, this position is responsible for overseeing the delivery of the real-time (“day of”) operation of the airport through the Airport Duty Manager, the Integrated Operations Control Centre (IOCC) and the Apron Control Tower. The role is also responsible for operationalizing the Airport-Collaborative Decision Making (A-CDM) operating environment at Toronto Pearson and developing the predictive, operations planning (up to 72 hours from the “day of”) capabilities within the department.

* Plan for the efficient management and coordination of the execution of the real-time (“day of”) airport operation by the IOCC through the integration of fit-for-purpose processes (internal and external with stakeholders), procedures and protocols

* Accountable for the overall performance and provision of services by the IOCC Department

* Set operational and safety performance KPIs, monitor performance, drive continuous improvement and ensure that quality/risk control measures are effective

* Review safety/security related incident reports/investigations, concern reviews and take appropriate action

* Lead the transition to the A-CDM operating environment in conjunction with Director, A-CDM Implementation, and build the confidence and acceptance of Air Canada, WestJet and other key partners to the new way of operating

* Embed the A-CDM operating discipline and processes into the operating environment, build proficiency internally and among partners and realize efficiency gains in aircraft turn around operations, reduced taxi times, gate holds, etc.

* Oversee the A-CDM Key Performance Indicator (KPI) compliance metrics and hold airlines and their service providers accountable

* In conjunction with the Director, A-CDM Implementation, define requirements for the next phase of the A-CDM project, including requirements for the Airport Operations Centre (IOCC 2.0) and the virtual tower concept

* Oversee the introduction into operation of new or enhanced tools e.g., Computer-Aided Dispatch (CAD), Resource Management System (RMS) and promote innovation

* Commit to and deliver on the People Manager Promise to support and further the business’ vision through building and development of diverse, multi-skilled teams

* Coach, mentor and develop individuals(union/non-union) and teams to rise to their full potential while providing timely, constructive and consistent feedback and personal development opportunities.

* Plan workforce to build capability, capacity and resilience, while mitigating operational risks arising from retirement and turnover. Develop succession plan for future needs

* Oversee the working relationship with Air Canada and WestJet (both YYZ Station and System Operations Control) and other airlines on issues relating to the turn-around operation, A-CDM, etc.

* Forge a good day-to-day working relationship and operational coordination with Nav Canada and other partners and participate in the Airline Operations Committee

* Act as the IRROPS (irregular operations) “champion”, conduct internal and external debriefs following events/incidents, to identify what went well and opportunities for improvement

* Convene regular meetings of the Irregular Operations Committee to ensure alignment and/or integration of plans between stakeholders to facilitate better execution during irregular operations

* Ensure a high state of emergency preparedness and response (and operational continuity) within the department to aircraft or other emergencies

* Lead the response to incidents, as required, under the Incident Management System

* Propose and gain acceptance for financial plans for capital and operating expenses to meet current and future operational requirements

* Manage the delivery of services by the Airport Operations Department within budget

* Oversee the administration of the contracts of third-party provided services and their performance

* Responsible for being a customer centric leader with respect to the mission, vision, values and beliefs

Qualifications

* Post-secondary degree or a combination of education and relevant experience

* Minimum 10 years’ aviation management experience

* Minimum 5 years’ experience at a senior management level in a similar capacity at a large, international airport

* Minimum of 5 years’ of people leadership experience

* Airport operations experience preferred, ideally handling >50 Million passengers per year

* Experience in managing the airside operation in an Airport-Collaborative Decision Making (A-CDM) operating environment preferred

* Must possess a valid G class driver’s license

* Must meet the security level designated for the position

Knowledge, Skills and Abilities

* Track record of accomplishment leading large (unionized) work groups and leading transformational change

* Track record of accomplishment in implementing innovative solutions in airside operations and safety best practices, while managing the accompanying change in the organization

* Track record of overcoming adversity, resolving complex operational or organizational problems through collaboration, good stakeholder management and effective influencing

* Ability to manage an airport operation in harsh winter conditions involving snow and ice removal

* A track record of accomplishment managing (as the operational accountable executive, as opposed to the project delivery group) large, complex, airside infrastructural projects

* Ability to operate a Safety Management System and overseen the associated quality assurance processes

* Highly proficient in the application of International Civil Aviation Organization (ICAO) Annex 14 and Annex 19 (or equivalent national regulations)

* Able to communicate well, orally and in writing, building strategic clarity and a compelling mission

* Strong leadership skills, able to command and coordinate large operations (e.g., a full winter event snow removal operation with >100 vehicles and staff deployed) but also a transformation leader, able to inspire others

* A role model for professional excellence, able to instill professional discipline and sustain a continuous improvement culture

* Able to work with and interpret complex data sets to measure performance, analyze performance gaps and inform options for improvement and build/communicate the case for change

* Project management practitioner

* Assumes command of emergency scenes, when required. There is the potential for exposure to heat/cold/noise/fumes as well, stressful situations

* Subject matter expert in the application of ICAO Annex 14 and Annex 19 (or equivalent national regulations)

* An advanced Six Sigma/continuous improvement practitioner

* A human-centered design thinking practitioner

I would like to apply for the post of Director Airport Operations bases at your esteemed organisation. I have attached my CV.

CV:

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