Desktop Support Analyst Level 23 Tigerair

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Location: Australia
Job type: Permanent
Aircraft type:
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Sector: IT & Communications
Job Role:

Tigerair Australia has a vision to be the value airline of choice for all Australians and is committed to delivering the best in terms of safe, affordable and reliable air travel with friendly service. As part of the Virgin Australia Group, Tigerair plays an important role in the Group vision to change aviation for good.

About the role:

We have an exciting opportunity for a Desktop Support Analyst Level 2/3 to join our Melbourne based Business Transformation team. Reporting to Manager IT the Desktop Support Analyst Level 2/3 will play a crucial role in providing high level, professional, fast and efficient service and support to Tigerair Australia’s Headquarters.

In this unique role, you will provide a broad scope of IT end user support and are responsible for ensuring the end user computing environment is operating and being utilised to its fullest potential. You will do this by providing systems administration, network duties and onsite support, as well as working with other resolver groups to drive the highest level of service to your clients.

You will ensure all incidents and service requests are resolved within defined expectations and according to priority.

Other key responsibilities will include but not limited to:

* Level 2 desktop support in a Microsoft Windows and Office 365 environment Troubleshooting and performing system administration on a range of devices

* Basic network administration

* Active Directory and Group Policy Administration

* ITIL certification, highly regarded

* Tertiary qualification in Information Technology, Information Systems or relevant IT experience

Who you are:

To be successful in this role you will have excellent communication skills and have the ability to convey complex information in a user-friendly way. You will build strong working relationships with a range of users and pride yourself on your strong analytical, problem solving and trouble shooting skills.

You constantly go above and beyond the call of duty and thrive working in an environment where priorities constantly change.

Your skills and experience will include:

* Relevant university degree or significant experience in information technology, information systems, or another relevant discipline.

* Demonstrated experience providing level 2 technical support, desktop or deskside technical support, network troubleshooting, network patching and cabling experience.

* Demonstrated experience troubleshooting and supporting a wide range of desktop, laptop and mobile devices with experience in Mobile Device Management highly regarded.

* Strong interpersonal skills including excellent written and verbal communication and the ability to liaise and partner with senior stakeholders;

* Ability to work productively and collaboratively with a flexible, proactive and outcome focussed approach;

* Commercial acumen and an ability to deliver successful outcomes in high pressure environments;

* Demonstrated lateral thinking, and analytical and conceptual problem solving and decision-making skills;

* Advanced Microsoft Office skills and knowledge are essential, including operating systems, windows application stack and Office 365 environment.

* Experience within an ITIL service management environment with ITIL v3 certification is highly regarded.

Interested?
If you are looking for the next challenge in your career, have a passion to drive continuous improvement and work in a varied role with cross exposure to multiple departments within an airline group, then apply now!

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