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Location: Middlesex
Job type: Permanent
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Sector: Operations
Job Role:
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Data Analyst
United Kingdom, Heathrow Airport, Hounslow - Middlesex
Posted on August 21, 2017
Gate Gourmet
Operations
Job Summary
• Responsible for ensuring collation, data entry and maintenance
of data on the Gate Gourmet database system (SACS).
• To coordinate planning functions in the unit by supporting the
process with accurate and on time information through systems
in place.
• To ensure that the information flow between all internal
departments and external customers is consistent, accurate and
timely.
• To continuously strive to improve performance within the
department and ensure that the correct measures, systems and
controls are in place.
Main Duties and Responsibilities:
* Gather and collate flight information from internal and external sources.
* Build flight information in SACS (Delivery plans, Loading set up, Time table, Catering Stowage Plans, Rotation Plans and others).
* Update all flight information accurately on a regular basis as required by customers.
* Ensure that flight is built in SACS to create accurate outputs – correct labels for packing and correct quantities for invoicing.
* Validate any changes made by checking the output both within the department and jointly with other departments.
* To assist the Operational and Finance teams with all data queries.
* Implement all Aircraft Catering Instructions on time and communicate to the unit via acknowledgement form.
* Assist unit with internal/external audits in the unit dispatch/fridge areas and communicate to the unit via acknowledgement form.
* Update change instruction log and participate in SACS clean up.
* Perform data checks prior to menu launches.
* Perform post-calculation data checks prior to final invoicing including invoice validation.
* Update Work Centres in SACS to ensure that product is correctly allocated to departments.
* Create Maximum Demand report prior to menu launch.
* Calculate labour costs for Non-Food activities by drawing up CPC Handling Sheets based on the flight information within SACS
* Create and update Bond Box Codes and Delivery Plans within SACS to reflect quantities of Bonded products loaded on flights. Ensure that this reflects on Customs required C.208 paperwork.
* Provide administration support for the Bond section during range changes and stock inventories.
* Support the rest of the Operations Planning & Control Team with other tasks when required to in co-operation with the Project Leaders/Managers.
* Comply with departmental processes and procedures, as well as wider Company policies and procedures.
* To update and maintain KES/KPI’s as agreed with Project Leaders/Managers.
* To be flexible to travel to other units as per business needs. Full UK driving licence is preferable.
Additional project work
* New customer launches.
* Trial and VIP flights.
* Ad-hoc and charter flights.
* Systems Enhancements
General tasks
* To ensure correct labels are used in the unit and check Label Issue Log daily.
* Feedback on work in progress and problems to the Project Manager/Project Leader.
* To attend department, operational and customer meetings.
* To be available to be on call some weekends and work some weekends during menu changes where necessary.
Qualifications:
Education
* Education to degree level or equivalent is preferred, but not essential.
Work Experience
* Previous experience of managing large volumes of data accurately, preferably from within a costing’s / planning background within the airline or catering industry, however not essential.
* A working knowledge of Microsoft Office Programs is preferred.
* Experience from operational and/or financial environment in catering unit is an advantage.
* Previous experience in a role where accuracy and attention to detail were essential.
Skills & Knowledge
* Excellent knowledge of Microsoft Office (Word, Outlook, Access, Excel)
* Understanding of basic health and safety, food hygiene and security regulations.
* Good time management and ability to work under pressure to meet deadlines.
* Strong accuracy and attention to detail.
* Good interpersonal and communication skills.
* Strong numeracy skills
* Ability to work independently or as part of a team.
* Ability to motivate self and others.
* Flexible in approach and adaptable to change
* Strong decision making skills.
* Organised and process driven
* Willing to learn, implement and improve new processes and procedures.
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gategroup Competencies Required to be Successful in the Job:
* Thinking
Information Search and analysis & problem resolution skills
* Engaging
Understanding others, Team Leadership and Developing People
* Inspiring
Influencing and building relationships, Motivating and Inspiring, Communicating effectively
* Achieving
Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
* We treat each other with respect and we act with integrity
* We communicate and keep each other informed
* We put our heads together to problem solve and deliver excellence as a team
* We have passion for our work and we pay attention to the little details
* We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
* We do what we say we will do, when we say we are going to do it
* We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.
gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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