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Job Role
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Sector
Aircraft type
Customer Technical SupportQA Engineer
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Location: New York
Job type: Permanent
Aircraft type:
Contact:
Sector: Manufacturing
Job Role:
Description
Praxair, Inc., a wholly-owned subsidiary of Linde plc, is a leading
industrial gas company in North and South America and one of the largest worldwide. Praxair produces, sells and
distributes atmospheric, process and specialty gases, and high-performance surface coatings. Our products, services and technologies are making our planet more productive by bringing
efficiency and environmental benefits to a wide variety of industries, including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing, primary metals and many others. For more
information about the company, please visit our website at javascript:void(0);.
PST Electronic Materials is a manufacturer of machined parts used in
industrial processes and provides services to the
semiconductor industry. We offer competitive compensation and
benefits including, pension plan, tuition reimbursement, matching 401k and much
more!
Currently, we are looking for a Customer Technical Support/QA Engineer to join
our team in Orangeburg, NY. Responsibilities will include, but are not
limited to the following:
* Manage RMA process – review customer
complaints and lead review process, produce metric reporting including COPQ
* Analysis of Customer Product returns at end
of life, ie metallography. Liaise with internal
depts to facilitate review; such as sales, manufacturing operations, Engineering
other Electronic Materials sites to research issues and identify solutions and
manage feedback to the customer
* Handle product returns involving return to
stock, repair or scrap. Create and manage credit memos
* FMEA management and control plans
* Handle Internal and External nonconformances
and drive root cause analysis linked to RMA products
* EOL and product life analysis
* SPC – Customer data packages, issue
quarterly reports, ship to control, also train employees on SPC
* Participate in EM Material Review Board
Qualifications
Required:
Engineering
degree
10-15
years prior experience in a customer technical support role
Excellent
communications skills, verbal, written and presentation
Demonstrated
strong analytical and problem-solving skills with ability to multitask
Prior
use of quality tools for problem solving (AIAG, SPC) and statistical tools (Minitab)
or similar systems
Six
Sigma knowledge
Candidate
should have flexible schedule to interact with global customer and sites
Advanced
Microsoft suite to include Excel, Word, PowerPoint
8D
reports
Preferred
Prior
experience working in a manufacturing facility that is ISO certified
ISO9001, IATF
Six Sigma certification
Oracle experience
Previous management and
leadership experience
Advanced education
Primary Location: New York-Orangeburg
Schedule: Full-time
Job - Engineering
Job Posting: May 15, 2019, 5:00:00 AM
Unposting Date: Jun 15, 2019, 4:59:00 AM
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Apply for this job