Customer Support Services TM

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Location: Ireland
Job type: Permanent
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Sector: Operations
Job Role:

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Customer Support Services TM

Job Locations

IE-Limerick

Job Post Information* : Posted Date

23 hours ago(31/01/2019 18:28)

ID

2018-2120

Number of Openings

1

Category

Customer Service/Support

Location

IE-Limerick

Job Post Information* : External Company Name

Dublin Airport Authority

Job Post Information* : External Company URL

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Assignment Category

Contract Full Time

Overview

daa SSC in Limerick
Dublin Airport Authority (daa) employs 3,300 people at its Irish airports and has a further 800 people working for its international businesses. We have a specialist Finance Shared Service centre based in the National Technology Business Park in Limerick (directly beside the University of Limerick) where over 70 employees are based in various teams specialising in Employee Services & Payroll, Time and Attendance Management, Accounts Payable, Billing and Revenue Assurance, Financial Reporting, Customer Service etc. The campus is located just 6 km east of Limerick City on the Dublin Road and parking is available onsite

This role
This role will be initially offered as a 12 month contract. There are currently seven other employees working in similar Customer Service roles on the team. The Customer Support Service Team Member role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success.The role will involve providing first class service to our customers and assisting with key operational tasks
This role will suit someone with circa 2-3 years experience working in a customer services contact centre environment. Although this is a contract role you will gain great experience during your time here and given the size of the SSC in Limerick other opportunities may arise after this contract expires. An excellent work life balance is on offer with this role.

Qualifications

Essential
• 2-3 years’ experience working in a Customer Service role
• Proven ability to multi-task, prioritize and manage time effectively
• Proven ability to use own initiative when dealing with customers
• Strong phone contact handling skills and the ability to actively listen
• Ability to handle significant call volumes and work well under pressure

Preferred
• Prior experience working in a customer service contact centre
• Familiar with CRM systems and practices

Responsibilities

* Responding to customer queries through various channels including phone, email, chat etc efficiently, accurately and in a professional manner
* Timely and accurate processing of data including car park admin. (public and staff), chauffeurs, airport club, travel services and taxi admin
* Liaise with Commercial, Operations, Dublin Airport Travel Services team and other daa customers ( airlines, other….) as necessary
* Responsibility for invoicing process for chauffeurs and staff car parks.
* Management of permits for our staff car parks and for our taxi and chauffeur drivers
* Identifying process improvement opportunities following our Lean strategy

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