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Customer Support Manager

Job Summary

This is a management level position in the Dublin Station and will report directly to the DUB Station Manager. This role will provide customer liaison and line management support for our Dublin airport operations. This is primarily a customer relationship management role and will be focused on ensuring that Swissport deliver excellence to our customers at all times.

 

 

Key Areas of Responsibility

 

·       To ensure the highest standards of customer care and operational standards are in place across all contracts under your control, with the primary focus of ensuring that Swissport delivers excellence and meet contractual commitments at all times.

·      To manage all customer relationships across the station by being single point of contact and build effective relationships.

·    To be proactive in responding and managing new and existing customer requests, exploring opportunities to add value to operational accomplishments.

·       To deal with customer complaints/issues proactively and ensure that the manager is regularly and accurately informed and an action plan put in place to resolve any concerns.

·       To collate and prepare all customer reports comprehensively and proactively, working closely with operations to resolve any customer issues and provide regular updates.

·         To develop a dashboard reports to update station and management team.

·      To proactively contribute to the stations overall development (Health and Safety, Policies, working practices Health and Safety, Training.

·         To define training requirements for customers and ensure training role out plans are implemented.

·         To ensure compliance to Swissport and customer Safety and Quality standards.

·         To perform any other duties as may be requested from time to time in order to meet the operational needs of the business.

·         To proactively develop and grow business organically in line with company targets.

This is not exhaustive and may vary depending on location and operational / local customer requirements.

Knowledge Skills and Experience

 ·       Previous experience in Aviation, Ground Handling is essential

·         Minimum of 5 years’ experience in a management role

·    Excellent interpersonal and communication skills – this individual will have the ability to communicate across all levels of the business and have excellent customer relationship skills

·         Proven experience of dealing with customers at a senior and executive level

·         Excellent presentation skills

·         Excellent organisational abilities, able to prioritise workloads and work effectively to deadlines in a fast paced environment

·         Ability to work on own initiative

·         Proven ability to manage teams

·         Proven ability to identify issues and pro-actively manage solutions

·         An extremely professional manner

·         Excellent proficiency in IT (Word, Excel and Powerpoint)

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. 

About us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

I would like to apply for the post of Customer Support Manager bases at your esteemed organisation. I have attached my CV.

CV:

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