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Customer Support Assistant

Requisition 14406

FlightSafety International is seeking a Customer Support Assistant to support our Houston Learning Center on a temporary basis.

Preferred shift is Monday - Friday, 7:00 am - 1:00 pm.

We’re honored to be selected as one of Forbes’ Best Mid-Size Employers 2018. Join a worldwide team of nearly 5,000 dedicated aviation professionals – pilot and maintenance instructors, technicians and customer service and management personnel. Work with the acknowledged industry leader in professional aviation training and advanced-technology simulation training systems. Fortune 500 companies, aircraft manufacturers, governments and militaries worldwide trust us to deliver safety – enhancing training and training systems for the majority of current aircraft flying today.

The Customer Support Assistant is responsible for providing professional, efficient, responsive Customer Service for FlightSafety International Customers and co-workers by performing the following duties:

* Operate multi-line telephone system, direct incoming calls, take messages and provide general information, by phone and in person; perform receptionist function at main entry to Center.

* Distribute mail and maintain daily operations of mail services.

* Perform secretarial and clerical duties as required, including reports, documents, correspondence and Customer training records.

* Maintain FlightSafety International’s commitment to Customer satisfaction while performing job duties.

* Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

* Provide clerical support for other support positions.

EDUCATION AND/OR EXPERIENCE (Minimum Requirements):

* High school diploma or Certificate of High School Equivalency (G.E.D. - demonstrated satisfactory performance in the General Educational Development Testing Program) with six to twelve (6-12) months’ related experience and/or training, or equivalent combination of education and experience.

* Minimum of six (6) months’ experience in Customer Service, preferably in FlightSafety International’s Customer Support (CS) Functional Group

* Fluency in English, through both verbal and written communications; able to speak, understand, read and write

* Excellent verbal and written communication skills

* Excellent organizational skills

* Ability to interact with various levels of management in a professional manner

* Ability to adapt to changing schedules and high pressure situation

* Able to work unsupervised, as needed

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

Nearest Major Market: Houston

I would like to apply for the post of Customer Support Assistant bases at your esteemed organisation. I have attached my CV.

CV:

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