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Customer Support Administrator
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Location: New Jersey
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:
* Functional Area:Customer Support
* Position Type:Full-Time Regular
* Experience Required:3 - 5 Years
* Hours of Work:
* Shift:
* Location:US - New Jersey - Mahwah
* Division:MMA - Materials Analysis Division
* Education Required:Associates Degree
* Relocation Provided:
* Travel Percentage:0.00
Position Description:
Position Summary:
This job requires interaction with customers and internal departments while maintaining central focus on billing activities of the company. Candidate will perform all activities pertaining to the receipt, processing, and invoicing of new orders. Candidate will coordinate requirements with Engineering, Logistics, Accounting, and external customers. The ideal candidate must be able to multitask, handle a heavy workload, and should be very organized to meet all deadlines. The ability to work as part of a TEAM is essential.
Responsibilities include, but are not limited to:
• Daily Batch and Billing/Invoicing of Customers Accounts.
• Identification and resolution of any invoice issues to ensure timely payment.
• Coordination with various departments to resolve billing issues, and other billing duties as may be required.
• Verify all order information to ensure accuracy.
• Enter all Finished Goods orders into Sage 100 (MAS90/200) ERP system.
• Coordinate requirements with Engineering, Logistics, Production, Shipping Accounting and external customers.
• Handle and coordinate credit memos.
• Maintain customer files and records in CRM system.
• Assist with Customer Support Center overflow.
• Assist Financial Controller with daily operations as needed.
• Other financial, administrative, and clerical services as needed.
• Answer customer inquiries on any issues pertaining to sales or service.
• Perform all above duties in accordance with applicable ISO 9000 directives and company policy.
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