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Customer Service Workforce Scheduler

The Workforce Scheduler is a key role contributing toward the efficient operation of all Customer Service departments.

Essential Functions:

* Accurate update schedules in the Work Force Management tool Calabrio according to the rules of time off and attendance

* Accurately track attendance, extra hours, time off and shift adjustments

* Track hours work to ensure payroll is accurate

* Monitor daily call volume and notify managers and reach out to specialists to secure extra hours or allow specialists time off to reduce costs

* Provide technical support to Specialists when submitting leave, trade or new bids within the Work Force System.

Supervisory Responsibility: May have periodic oversight of contact center Specialists assisting with projects

I would like to apply for the post of Customer Service Workforce Scheduler bases at your esteemed organisation. I have attached my CV.

CV:

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