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Customer Service Team Lead

* Job ID:13148
* Functional Area:Sales
* Position Type:Full-Time Regular
* Experience Required:5 - 7 Years
* Hours of Work:
* Shift:

* Location:US - Pennsylvania - Harleysville
* Division:Advanced Motion Solutions
* Education Required:High School Diploma
* Relocation Provided:
* Travel Percentage:0.00

Position Description:

POSITION SUMMARY:
This position, situated in the Sales Department, is responsible for providing a Superior level of customer service to major customers assigned by the US Customer Service Manager.

As a Team Leader in the Customer Service Group, this position is responsible to aid the Inside Sales Manager in training new personnel, developing customer service guidelines, supporting pricing strategies, guiding and mentoring the Customer Service Team while servicing major accounts. In addition, performing Customer Service responsibilities at the highest level of expertise, support and resolution of major customer concerns while servicing the customer without compromising the interest of AMETEK TIP. Maintaining an overall knowledge of what is happening within the department at all times and advising and supporting the CS team in their daily responsibilities. Keep US Customer Service Manager in the loop with issues or activities within the Customer Service Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Excellent and thorough verbal and written communication to external customers, intradepartmental customers, outside sales team, sales representatives and distributors.
• Promote a positive sense of unity and teamwork within and between departments
• Will be required to lead departmental meetings
• Willing to travel with flexibility
• Ability to make difficult decisions that are aligned with company policies and procedures
• Occasional overtime will be necessary and sometimes mandatory in this role
• Ability to work under pressure and ability to meet deadlines
• Process requests for quotation, delivery rescheduling, expediting, new purchase orders and AMETEK TIP sales orders. Review of requests to include identification of discrepancies and resolving any such issues either with customer contact or intradepartmental contact.
• Maintain open lines of communication between AMETEK TIP and the customer on all issues regarding quotations, confirming orders, reschedules, etc.
• Aid US Customer Service Manager in supporting guidelines and procedures developed for the Customer Service team.
• Computer literate as it pertains to the performance of duties listed herein.
• Assist in training new personnel, developing customer service guidelines, supporting pricing strategies.
• Service customer accounts with a Superior level of customer service.
• Perform Customer Service responsibilities at the highest level of expertise, support and resolution of major customer concerns while servicing the customer without compromising the interest of AMETEK TIP.
• Other duties may include, but are not limited to: Working on special projects, provide reporting information as requested by management or other duties as assigned by the US Customer Service Manager.

SUPERVISORY RESPONSIBILITIES
This position holds supervisory responsibilities to the extent that this person will mentor and act as an advisor to the Customer Service Team, helping them to develop their skills and talents to their greatest potential.

I would like to apply for the post of Customer Service Team Lead bases at your esteemed organisation. I have attached my CV.

CV:

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