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Customer Service Supervisor

Position: Customer Service Supervisor

Location: Pan India

Work Experience: 5-6 years of relevant experience in Aviation Industry

Qualification: Graduate in any discipline

Responsibilities:

* Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
* Drive ground service performance to deliver service excellence consistently across the domestic network.
* Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies.
* Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
* Plan for and ensure preparedness to deal with irregular operations and crisis situations.
* Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc).
* Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
* Monitoring OTP and take corrective measures
* Ancillary revenue targets to be achieved
* Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
* Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level

* Skills & Attributes
* Ability to train, motivate and guide a team of newly recruited staff.
* Must have strong supervisory skills.
* Should have excellent written and oral communication skills.
* Must have strong IT skills including full suite of MS Office applications.

I would like to apply for the post of Customer Service Supervisor bases at your esteemed organisation. I have attached my CV.

CV:

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