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Customer Service Specialist
Requisition ID: 6457
Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?
Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
We are currently searching for a Desk Based Account Manager to join our team in Crawley, West Sussex. At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins training, networking and mentoring.
Interested yet? Apply now and embark on your next worthwhile adventure!
Job Summary
Rockwell Collins IMS are a leading aviation communication and technology provider. We are currently looking to add a new role within the Commercial Aviation and Network Services Sales team.
Job Responsibilities
The successful candidate will be part of the Desk Based Account Management team and be responsible for:
During the Initial 6 month period focusing on:
– Cold calling across multiple regions within EMEA
– Gaining an understanding of the business procedures, processes and products.
Following this introductory period the successful candidate will be assigned a specific region and be responsible for:
– Building and maintaining a healthy pipeline
– Keeping Salesforce up to date
– Account handling, responding to enquiries
– Requesting and progressing customer orders
– Price negotiation
– Supporting the sales team and business unit to ensure that the customer receives an outstanding service
– Any other administration and tasks required
Basic Qualifications
Required Skills:
– Some related experience of telesales or call centers.
– Must be a self-starter with excellent communication and interpersonal skills; Proven ability to proactively manage customer queries to resolution.
– Have sound knowledge of spreadsheets and other windows software applications.
– Possess basic analytical skills.
– Possess good interpersonal skills.
– Typically produces, analyzes and refines departmental performance reports.
Knowledge of the Russian language would be an advantage
Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.
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