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Customer Service Representative

Position Description:

At AMETEK, you’ll work in a small, team-based environment, while enjoying the support and opportunities of a large, international corporation.

The Customer Service Representative (CSR) will be the first and primary point of contact when a customer contacts AMETEK Sensors via phone or general email inbox. They will respond directly to the customer for requests for stocking levels, status updates, and pricing info from our catalog. Technical questions or pricing outside our catalog will be delegated to Inside Sales. When not responding to customer inquiries, this candidate will enter orders into Oracle, enter serial information, and file acknowledgments.

Your positive “can do attitude”, passion for customer satisfaction and drive to find solutions helps you build good relationships to our customers as well as to the other involved departments within AMETEK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Incoming Sales Phone Calls – CSR’s primary responsibility is to answer the Customer Service line for AMETEK Sensors. CSR’s goal is to minimize the number of calls that go to voicemail. ISC will resolve requests related to: pricing, order status, distributor contact information, inventory levels. CSR will forward to Inside Sales requests related to: special pricing, quality, technical advice.
• Build and Maintain Customer Relationships – CSR will receive and respond to emails and phone calls within 24 hours of receipt. CSR will resolve requests related to: pricing, order status, distributor contact information, inventory levels. CSR will forward to Inside Sales requests related to: special pricing, quality, technical advice.
• Order Entry – Utilize Oracle and Salesforce to enter new customer and sales data. Enter new sales orders into Oracle and update opportunities in Salesforce daily. Schedule ship dates with manufacturing and send order acknowledgments to customers. Digitally file purchase orders and related paperwork.
• Order Management – Track progress of orders through manufacturing process with special attention to expedites. Investigate and resolve customer problems.
• Post-Order Maintenance – Respond to customer requests for tracking information, packing slip, and certificate copies as needed. Assist with logging equipment serial numbers into database. Digitally file order-related documents, such as purchase order, acknowledgment, certificates into digital order library.
• Sales Campaign Maintenance – Forward communications on behalf of sales team and log those communications in Salesforce. Forward qualified leads on to Inside or Outside sales team.

EXPECTATIONS

The Customer Service Representative (CSR) will improve customer and channel partner experience by making it easier to do business with AMETEK Sensors. CSR should answer incoming calls within the first two rings, unless they are already fielding a phone call. Voicemails from the main Customer Service line should be minimized. The CSR will handle basic pricing and order status requests, freeing up the Inside Sales Specialists to triage higher level requests, including technical advice, special pricing, quality issues, and other sales objectives.

Position Requirements:

• One to three years previous customer service experience
• High school degree required
• Excellent written and verbal communication skills
• Strong user of MS Office (Word, Excel)
• Self-motivated, able to work with little supervision
• Familiarity with technical drawings preferred
• Previous experience in a manufacturing environment preferred
• Previous experience with MRP software (Oracle preferred); CRM software (Salesforce preferred)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

I would like to apply for the post of Customer Service Representative bases at your esteemed organisation. I have attached my CV.

CV:

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