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Customer Service Manager

Job Details

Description

Responsibilities and Duties:

• Review Aeroxchange three (3) times daily. Place interim responses, quote(s)
• Daily reports for morning sales meeting.
• Coordinate logistics with repair department.
• Coordinate shipping of sales orders with warehouse and shipping teams.
• Works with records department to obtain required documentation to analyze hard time component, asset value, times and cycles to facilitate sales.
• Process sales orders, pick tickets, and shipping documents.
• Market research for sales pricing and repair pricing.
• Set up new customer account and vendor accounts. (No credit authority)
• Works with technical department in expediting removal of high value units for pre sales.
• ILS, phone and e-mail sales.
• Airline sales.
• Customer service for all customer accounts.
• All Crystal reporting.
• Assist credit and collections in obtaining status of payments.
• Provide any needed support to VP or Director of Airframe sales.
• All other duties as assigned.

Education, Knowledge and Skills:

• Bachelor’s degree in Business Administration or related field is preferred or minimum 2+ years related experience
• Previous experience in the airline industry is preferred.
• Ability to organize and manage multiple priorities and function as a member of the team.
• Must have strong interpersonal and communication skills.
• Must be efficient with a desire to succeed.
• Must exhibit a high level of confidentiality with work product.

I would like to apply for the post of Customer Service Manager bases at your esteemed organisation. I have attached my CV.

CV:

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