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Customer Service Manager

Position Description

Nature & Scope of Position
This position will require the individual to establish and maintain a tangible department culture that focuses on fostering positive relationships with customers and supporting departments without exception. Understand and relay technical information to the customer. Have a basic understanding of PWC warranty information, accounting computations and invoicing. Coordinate and oversee technical support efforts and Customer relations. Provide a focal point for the liaison between the customer and relevant Company departments. Maintain the integrity of the Company’s reputation by assuring the requests of the Customer are executed in a timely fashion while maintaining the Company’s best interest and financial goals.

Position Accountabilities
• Coordinate and oversee all logistics associated with engine overhaul and repair commencing with engine induction through to engine shipping.
• Maintain and establish a trusting relationship between Vector - Atlantic and the Customer.
• Provide supporting departments with accurate and timely information.
• Provide Customer Support Reps. with guidance for proper preparation of estimates and invoices.
• Ensure all customer requests are complied with in a timely and professional manner.
• Provide technical guidance and assistance to Customers as requested.
• Review and approve all estimates and invoices.
• Review and approve summary condition reports.
• Maintain sales forecast on an as required basis.
• Establish engine work scope based on customer request as well as Engineering suggestions and recommendations.
• Make sound decisions in regards to serviceable vs. new parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator.
• Other departmental duties as required.
• Coordinate the processing of piece part assemblies and advance exchanges.
• Coordinating MRT requirements as necessary.
• Responsible for the review and determination of margin analysis and reporting upon such.

All other duties as assigned that are required to ensure departmental efficiencies
Position Requirements

Qualifications
• Minimum of four years experience in aerospace industry with preferences given to those who have worked on appropriate engine type.
• Fully proficient with Vector - Atlantic and PWC documentation.
• Excellent interpersonal communication skills.
• Familiarity with Windows, Microsoft Excel and Word, Airsoft A/S 400.
• Ability to work flexible hours with occasional overtime.
• Familiarity with basic accounting techniques.
• Work experience in Sales, Customer Service or a related field is an asset.
• Self-motivated.

Working Environment
An individual working in this capacity must be aware that the position will involve:
• Working in an office setting, spending extended periods of time sitting at a computer as well as on the phone.
• Must be willing to walk to various areas throughout the facility throughout the day.
• There will be a requirement to wear personal protective equipment (PPE) while working on the shop floor.

I would like to apply for the post of Customer Service Manager bases at your esteemed organisation. I have attached my CV.

CV:

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